This video is for anyone who has never submitted an application for legal aid to LAO and wants to apply online. In this video, we will help you create your legal aid account. This process should take approximately 15 minutes.

Example of financial documents: Bank statement Canada Pension Plan (CPP) Employment Insurance (EI) Old Age Security (OAS) Ontario Works (OW) Ontario Disability Support Program (ODSP) Pay stubs Property deeds Record of Employment (ROE) Trusts Document requirements: Your name must appear on all documents Documents should be recent, usually no older than two to three months…

A long screenshot (also called a scrolling screenshot) lets you capture more content than what’s visible on your screen. This is useful for saving long documents and webpages. For iPhone/iPad (iOS) Take a regular screenshot (press power + volume up buttons) Tap the screenshot preview Select “Full Page” at the top Tap “Done” to save…

You may not be receiving your authorization code if your browser is out dated or the cache and/or cookies have not been cleared recently.  This may be evident if the something does not look quite right with the log in screen. Click here to download image.   We recommend you try the following: If you…

Your browser may be outdated or your cookies/cache may need to be cleared if your login page looks like this: Click here to download image. Seeing this login page means you may not be able to receive the authorization code (PIN) needed to create your profile or login to your account.  If your login screen…

For PC web browsers Google Chrome Open the browser Access the three-dot menu in the upper right corner of Chrome Select “More tools” Select “Clear browsing data” When the dialog box opens, options will be presented to delete your browsing, download history, cookies, cached imagines and files. You will have the option of deleting information…

If you are having issues, please call Monday to Friday from 8:00 a.m. to 5:00 p.m. at 1‑800‑668‑8258 (or call 416‑979‑1446 if in Toronto). A contact centre agent will be happy to assist you.

Yes. You are able to submit an application for certain criminal, child protection, family, and immigration/refugee matters. To apply online visit the Client Portal.

You can create your own secure password but it must have the following to ensure it meets the security standards: Minimum 8 characters and maximum of 30 characters Minimum of 1 Capital letter Minimum of 1 number Minimum of 1 special character (e.g. !@#$)

It is very important that you continue to use your original client number. Be sure to check any documents you have previously received from legal aid, as your client number is noted on them. Your client number starts with CLT. If you still cannot find your client number, call the contact centre, Monday to Friday…