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COVID-19 updates
We’ve temporarily changed some of our services.

Legal Aid Ontario is moving!
Starting April 2023, Legal Aid Ontario’s Provincial Office, Toronto Family Law Services Office, Criminal Senior Counsel Services Office, and Refugee Law Office will be located on the seventh floor of the Atrium on Bay.

Legal Aid Ontario
Atrium on Bay
20 Dundas St. West
Suite 730

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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Our services
    • Criminal legal issues
    • Domestic Violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • Minimum experience requirements
      • More resources
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
    • About
      • By-laws
      • Our clients
      • Board of Directors
      • Executive Team
      • Board Advisory Committees
      • Sidney B. Linden Award
      • French Language Services
    • Legal Aid Services Act, 2020
      • LASA 2020 Rules and Policies
      • LASA 2020 glossary
    • Consultations
    • LAO Consultation Registry
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
    • Careers
    • Contact Us
  • FAQ

I requested my authorization code (PIN) to create my profile / log in to my account, but I have not received it. What should I do?

You may not be receiving your authorization code if your browser is out dated or the cache and/or cookies have not been cleared recently.  This may be evident if the something does not look quite right with the log in screen.

Click here to download image.

 

We recommend you try the following:

  1. If you have another browser on your computer or mobile device, close your current browser and try the same steps to access your account within the new browser.
  2. If you don’t have another browser, or still can’t get the authorization code
    • Close the browser, make sure to close the Legal Aid page.
    • Re-open browser, DO NOT NAVIGATE TO LAO client portal.
    • Clear cache and delete cookies with “All Time”.  Click here for help on how to clear your cache.
    • Exit and re-start  browser.

If you take these steps and are still unable to successfully create your profile or log in to your portal account, please call 1-800-668-8258 (or call 416-979-1446 if in Toronto) Monday to Friday from 8 a.m. to 5:00 p.m.  A contact centre agent will be happy to assist you.

  • This form is feedback only.

Questions

How long after I send in my documents does it take to get a legal aid decision?

I am trying to apply online, but I am having difficulty completing the application. What should I do?

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Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: The CLSC is currently closed.

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

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Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

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