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Expansion of live chat feature for general inquiries

Published January 19, 2023

Legal Aid Ontario (LAO) has expanded its live chat feature to all client webpages, allowing website visitors to send general inquiries to a live agent from Monday to Friday between 11 a.m. and 3 p.m. EST. The chat will be available in both English and French. Our live agents will direct users to resources that may help…

Legal Aid Ontario and Aboriginal Legal Services sign new service agreement

Published January 11, 2023

January 11, 2022 – Aboriginal Legal Services (ALS) and Legal Aid Ontario (LAO) are pleased to announce that they entered into a new service agreement, under the Legal Aid Services Act, 2020, on Dec. 8. The new service agreement renews LAO and ALS’ commitment to delivering legal aid services that are trauma-informed, culturally safe and culturally…

Recognizing National Duty Counsel Day 2022

Published October 27, 2022

We are proud to take part, with all the provincial and territorial members of the Association of Legal Aid Plans of Canada (ALAP), in National Duty Counsel Day on October 27. This day, which ALAP established in 2021, enables us to raise awareness of the vital work duty counsel lawyers do for Canadians. In Ontario, duty…

LAO’s embedded lawyer program at Moss Park

Published October 25, 2022

By Maria McLoughlin We know that LAO cares about providing access to justice for low-income Ontarians, but one of the lesser-known ways that we provide that access is through embedded lawyer programs. Sound Times Support Services in the Moss Park area of Toronto has been in a medical-legal partnership with LAO since 2016, where it…

Working Toward Reconciliation

Published September 29, 2022

A statement from Legal Aid Ontario On Sept. 30, Canadians will pause to acknowledge the painful legacy of the Indian Residential Schools system, mourn the thousands of children who never made it home, and support Survivors. Recognizing that reconciliation is an ongoing process that requires unwavering commitment and meaningful action, Legal Aid Ontario (LAO) commemorates…

LAO Client portal unavailable August 11 to 14, 2022

Published August 8, 2022

LAO Client Portal will be unavailable from 6 p.m. ET on Aug. 11, 2022 to 11:55 p.m. ET on Aug.14, 2022 due to routine maintenance and system upgrades. Please do not use use the site during this time. During the outage, some services may also be impacted. LAO staff will still be able to provide general information.

Masks required of all visitors to Legal Aid Ontario offices

Published April 1, 2022

As of April 4, Legal Aid Ontario (LAO) will begin to transition back to in-person services. We are currently assessing the safest means of providing our services in our physical workspaces. We request that anyone visiting a legal aid office wear a mask at all times until further notice, including those in courthouses across the…

Legal clinics get funding to support survivors of sexual assault and intimate partner violence

Published March 23, 2022

Nine community clinics will provide legal support for survivors of sexual assault and intimate partner violence. The funding for these projects comes from the Government of Canada’s broader strategy to respond to the increased need to address gender-based violence that was magnified during the COVID-19 pandemic. Legal Aid Ontario (LAO) commends the government for its…

Lois Cromarty receives 2021 Sidney B. Linden Award

Published February 11, 2022

Lois Cromarty, executive director of the Northumberland Community Legal Centre, is the recipient of the Sidney B. Linden Award for 2021. The Sidney B. Linden Award is given by Legal Aid Ontario (LAO) to exceptional individuals who help low‑income Ontarians in the pursuit of access to justice. Lois has served as the executive director of…


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