Simplify your search by entering just the key word and check the results (e.g. theft, assault). If you are applying for more than one charge, you can leave the one(s) you cannot find and your lawyer can contact LAO to have them added later. If you have only one charge and it cannot be found,…

If you named a lawyer on your application, the lawyer will be notified electronically via the solicitor portal. If a lawyer was not named, you can access your certificate number through your client portal account and provide it to your lawyer to look up via the solicitor portal.

No. You must call the contact centre Monday to Friday from 8:00 a.m. to 5:00 p.m. at 1‑800‑668‑8258 (or call 416‑979‑1446 if in Toronto).

You will need: verification of OW/ODSP, if applicable (member ID or a recent stub picture) your client ID (starts with CLT), if you have applied for legal aid before. This is not required, but helpful in expediting the process. Infographics Click here to download image. Open a larger version

About 15 minutes. Less time is required if you are an existing LAO client because you will not be required to set up a profile and enter your personal contact information. If you are an existing client and need to update your contact information, you can do this in the portal. Infographics Click here to…

If you already have a client ID (CLT number), you will have 15 days to complete your application.

As soon as the application is submitted. If further review is required, you will be notified through your portal account. You will receive email notification and/or can check status through your online portal account. Infographics Click here to download image. Open a larger version

The following internet browsers are recommended Apple MacOS – Safari 14 and above Apple iOS – Safari 12 and above Windows – Google Chrome – 89 and above Android – Google Chrome – 9 and above Windows – Edge (Chromium) – 89 and above Windows – Internet explorer – 11 FireFox – 78.9 and above

If you are not comfortable with technology, you can speak with one of our contact centre agents. Please call 1‑800‑668‑8258 (or 416‑979‑1446 if in Toronto) Monday to Friday from 8:00 a.m. to 5:00 p.m.

The client portal is available to use on all electronic, Wi‑Fi or data enabled devices (i.e. smart phones, tablets, and computers, etc.).