Showing 11 - 20 of 24 results

I am getting a pop-up message that my information doesn’t match. What should I do?

Last updated February 28, 2023

LAO is looking for the same information you would have provided the last time you applied or updated your personal information. If you have moved or changed your phone number, please enter the old information that was originally provided to LAO. You can edit your information later to update the correct / current details.

I cannot find the criminal charge I am facing. What should I do?

Last updated February 28, 2023

Simplify your search by entering just the key word and check the results (e.g. theft, assault). If you are applying for more than one charge, you can leave the one(s) you cannot find and your lawyer can contact LAO to have them added later. If you have only one charge and it cannot be found,…

How does my lawyer receive the certificate?

Last updated August 2, 2024

If you named a lawyer on your application, the lawyer will be notified electronically via the solicitor portal. If a lawyer was not named, you can access your certificate number through your client portal account and provide it to your lawyer to look up via the solicitor portal.

How long will it take to complete an online application?

Last updated February 28, 2023

About 15 minutes. Less time is required if you are an existing LAO client because you will not be required to set up a profile and enter your personal contact information. If you are an existing client and need to update your contact information, you can do this in the portal. Infographics Click here to…

How long does it take for my online application to be approved?

Last updated February 28, 2023

As soon as the application is submitted. If further review is required, you will be notified through your portal account. You will receive email notification and/or can check status through your online portal account. Infographics Click here to download image. Open a larger version

Does the device used to access the client portal require a specific web browser?

Last updated January 11, 2023

The following internet browsers are recommended Apple MacOS – Safari 14 and above Apple iOS – Safari 12 and above Windows – Google Chrome – 89 and above Android – Google Chrome – 9 and above Windows – Edge (Chromium) – 89 and above Windows – Internet explorer – 11 FireFox – 78.9 and above


Showing 11 - 20 of 24 results