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Legal Aid Ontario
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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Our services
    • Criminal legal issues
    • Domestic Violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • More resources
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
    • About
    • Rules and policies
    • By-laws
    • Board of Directors
    • Executive Team
    • Board Advisory Committees
    • Our clients
    • Sidney B. Linden Award
    • French Language Services
    • Consultations
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
    • Careers
    • Contact Us
  • FAQ

Domestic Violence

If you are experiencing domestic abuse, please tell us when you apply because we have special services.

During the COVID-19 crisis, LAO has waived all legal and financial eligibility for people who identify as Indigenous and who are domestic violence survivors. This will be in effect until further notice.

Starting Jan. 31, 2022, we will be resuming pre-pandemic financial certificate eligibility criteria for non-Indigenous people experiencing domestic violence.

Check the table below to see if you qualify:

Number of family members The amount of money your family makes in a year
1 $22,720
2 $32,131
3 $39,352
4 $45,440
5 $50,803

Note: We may ask you to pay for some of your fees. When you apply, we will talk to you about this more. We will also ask you about any assets you have such as any money in your bank account, investments, or property, etc.

You can use the “Find a Lawyer” tool to find a lawyer who accepts legal aid work.

LAO’s Contact Centre—Confidential Telephone Services

If you have experienced domestic violence and need help with a family law matter, please call LAO’s Contact Centre immediately:

  • Toll-free: 1-800-668-8258
  • GTA: 416-979-1446

LAO can help with family law matters such as a restraining order for an abusive ex partner, or maintaining parenting time (formerly access) with your child during the COVID‑19 emergency.

This confidential telephone line is open Monday through Friday, 8 a.m. to 5 p.m. (EST). When you reach our Contact Centre, you may ask to speak with a LAO family lawyer for free summary legal advice and/or apply for a legal aid certificate. This service can be accessed in over 300 languages.

Two hours of free legal service

This program provides two hours of free legal advice for domestic violence survivors in Ontario who need immediate advice and assistance in relation to family law and immigration and refugee law matters. There is no financial eligibility requirement. People who are experiencing domestic violence are eligible for up to five two‑hour authorizations in a year (one per legal issue).

Please call your local shelter or community legal clinic to ask about accessing this service. They will then give you a referral voucher so that you can get two hours of free legal advice from a lawyer. Only lawyers with experience in domestic abuse issues can provide this service


Additional Resources

  • COVID-19: Legal Aid Services
  • LAO – Frequently asked questions
  • Law Society of Ontario emergency family law telephone line for 30 minutes of free legal advice to help determine whether a family law matter is urgent, toll free: 1-800-268-7568
  • To locate a shelter: Shelter Safe
  • For safety tips: Luke’s Place, Social distancing? Safety tips for women living with an abusive partner”
  • Family law public legal information: Steps to Justice: COVID-19 Abuse and family violence


How do I apply for legal aid?


  • This form is feedback only.

Related Pages

Cover your tracks

Temporary service changes due to COVID-19

Learn more about common legal problems

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Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: 9 minutes

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

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Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

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