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COVID-19 updates
We’ve temporarily changed some of our services.

Legal Aid Ontario is moving!
Starting April 17, 2023, Legal Aid Ontario’s Provincial Office, Toronto Family Law Services Office, Criminal Senior Counsel Services Office, and Refugee Law Office will be located on the seventh floor of the Atrium on Bay.

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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Our services
    • Criminal legal issues
    • Domestic violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
    • Languages
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • Minimum experience requirements
      • More resources
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
    • About
      • By-laws
      • Our clients
      • Board of Directors
      • Executive Team
      • Board Advisory Committees
      • Sidney B. Linden Award
      • French Language Services
    • Legal Aid Services Act, 2020
      • LASA 2020 Rules and Policies
      • LASA 2020 glossary
    • Consultations
    • LAO Consultation Registry
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
    • Careers
    • Contact Us
  • FAQ

My login screen to the client portal does not look right. Is there something wrong?

Your browser may be outdated or your cookies/cache may need to be cleared if your login page looks like this:

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Seeing this login page means you may not be able to receive the authorization code (PIN) needed to create your profile or login to your account.  If your login screen looks like this, we recommend you try the following:

  1. If you have another browser on your computer or mobile device, close your current browser and try the same steps to access your account within the new browser.
  2. If you don’t have another browser, or the login page still looks like it is not formatted properly,
    • Close the browser, make sure to close the Legal Aid page
    • Re-open browser, DO NOT NAVIGATE TO LAO client portal
    • Clear cache and delete cookies with “All Time”. Click here for help on how to clear your cache.
    • Exit and re-start  browser

If you take these steps and are still unable to successfully create your profile or log in to your portal account, please call 1-800-668-8258 (or call 416-979-1446 if in Toronto) Monday to Friday from 8:00 a.m. to 5:00 p.m.  A contact centre agent will be happy to assist you.

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Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: The CLSC is currently closed.

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

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Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

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