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Legal Aid Ontario
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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Our services
    • Criminal legal issues
    • Domestic Violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • More resources
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
    • About
    • Rules and policies
    • By-laws
    • Board of Directors
    • Executive Team
    • Board Advisory Committees
    • Our clients
    • Sidney B. Linden Award
    • French Language Services
    • Consultations
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
    • Careers
    • Contact Us
  • FAQ

Privacy Policy

Legal Aid Ontario (LAO) is governed by the provisions of the Freedom of Information and Protection of Privacy Act and the Legal Aid Services Act, 2020. Both of these laws have provisions limiting how LAO can collect and disclose information, including the personal information collected from legal aid applicants and lawyers.

Legal Aid Ontario collects and uses personal information only as required for business purposes. On each legal aid form that requires personal information, there is a statement setting out the purposes for collection and the authority in law for the collection.

Personal information is not sold to third parties. It is disclosed only as authorized by law. In some cases, disclosure will be permitted because the person from whom the information came has consented to its disclosure. Disclosure may also take place where it is necessary for the performance of the duties of an LAO employee. The LAO board has authorized a limited number of disclosures to third parties which are necessary for LAO to conduct business.

LAO has a detailed policy on privacy and staff are trained in issues of confidentiality and privacy. LAO also has physical, technological and procedural safeguards to prevent unauthorized access to the information LAO holds.

It is important that the personal information LAO has about individuals be correct. If you wish to view or correct your own personal information, you may contact any legal aid area office to do so.

Under the Freedom of Information and Protection of Privacy Act, individuals have the right to request access to information which LAO holds. Where a request is denied, a written decision is provided, setting out the reasons for the denial. The requester has a right of appeal to the Information and Privacy Commissioner of Ontario.

  • View our complete privacy policy here.
  • View a question and answer document about privacy here.

If you have any questions about privacy, contact the LAO FIPPA Coordinator at:

Legal Aid Ontario
Atrium on Bay
40 Dundas Street West, Suite 200
Toronto ON M5G 2H1
Tel: 416‑979‑1446 or 1‑800‑668‑8258
Fax: 416‑979‑7338<
Email: fippa@lao.on.ca

  • This form is feedback only.

Further Reading Pages

Frequently Asked Privacy Questions

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Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: 7 minutes

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

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Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

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