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COVID-19 updates
All visitors to legal aid offices must wear a mask until further notice.
We’ve temporarily changed some of our services.

Legal Aid Ontario offices closed for Victoria Day
Please note that all Legal Aid Ontario offices will be closed on Monday, May 23, 2022 for the Victoria Day holiday weekend. All offices and our call centre will resume regular business hours on Tuesday, May 24.

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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Criminal legal issues
    • Domestic Violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • All services
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA, 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • Resources by area of law
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
    • About
    • Rules and policies
    • Board of Directors
    • Executive Team
    • Board Advisory Committees
    • Our clients
    • Sidney B. Linden Award
    • French Language Services
    • Consultations
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
    • Careers
    • Contact Us
  • FAQ

Reports

Annual reports

Legal Aid Ontario annual reports

  • 2020‑21 Legal Aid Ontario annual report
  • 2019‑20 Legal Aid Ontario annual report
  • 2018‑19 Legal Aid Ontario annual report
  • 2017‑18 Legal Aid Ontario annual report
  • 2016‑17 Legal Aid Ontario annual report
  • 2015‑16 Legal Aid Ontario annual report
  • 2014‑15 Legal Aid Ontario annual report
  • 2013‑14 Legal Aid Ontario annual report

Audited financial statements

  • Audited financial statements: 2020-2021
  • Audited financial statements: 2019‑2020
  • Audited financial statements: 2018‑2019

Ombudsman annual report

The Office of the Ombudsman investigates complaints about services provided by the Government of Ontario and its organizations.

  • Office of the Ombudsman annual report 2020-21

Refugee & immigration services annual report

  • Refugee & Immigration Services: 2016‑17 annual report

Senior counsel program annual report

  • LAO senior counsel program: 2017‑18 annual report

Papers

Aboriginal Justice Strategy

  • Relationships First, Business Later
    Aboriginal Justice Strategy consultation report: Part 1

    June 2021
  • The Development of Legal Aid Ontario’s Aboriginal Strategy
    June 2008

Bail strategy

  • A legal aid strategy for bail
    Nov. 2016

Domestic Violence Strategy (DVS)

  • Legal Aid Ontario’s Domestic Violence Strategy
    Sept. 2017
  • Domestic Violence Strategy for Legal Aid Ontario summary
    Sept. 2017 / 7.4 MB
  • Development of a Domestic Violence Strategy
    July 2015 / 518 KB

Mental Health Strategy (MHS)

  • The Mental Health Strategy for Legal Aid Ontario
    March 11, 2016 (4 MB)
  • Mental Health Strategy consultation paper
    November 28, 2014 (490 kB)

Open Government

A discussion paper that outlines LAO’s existing open government commitments and introduces the potential for greater open government initiatives at LAO and in the justice system.

  • Open Government at Legal Aid Ontario: promoting transparency and accountability in Ontario’s justice system
    April 2016

Prison Law Strategy (PLS)

  • Legal Aid Ontario’s Prison Law Strategy
    Paper / September 2019

Racialized Communities Strategy (RCS)

  • Legal Aid Ontario Racialized Communities Strategy
    Paper / March 2020
  • Objectives of Legal Aid Ontario’s Racialized Communities Acton Plan
    Summary / March 2020
  • Racialized Communities Strategy Consultation summary
    Summary paper / October 2018
  • Development of a Racialized Communities Strategy
    Consultation paper / July 2017

Strategy for a Safer Ontario

  • Submission to Ministry of Community Safety and Correctional Services–Strategy for a Safer Ontario
    Sept. 2016

Mandate letters

  • September 2021 mandate letter from the attorney general
  • October 2020 mandate letter from the attorney general

Plans

Accessibility plan

  • Accessibility for Ontarians with Disabilities Act (AODA) Multi-Year Plan
    The current plan is for 2021-2026 and aligns with LAO’s strategic plan

Business plan

  • 2022-23 – 2024/25 business plan
    • Approved: March 30, 2022
    • Executive summary
  • 2020/21 – 2022/23 business plan
    Submitted on February 28, 2020; Approved on October 2, 2020
    Updated: January 13, 2021
  • 2019/20–2021/22 business plan
    Submitted on December 31, 2018; Approved on December 17, 2019
  • 2018/19–2020/21 business plan
    Submitted on December 31, 2017; approved on November 22, 2018

Strategic plan

  • Legal Aid Ontario Strategic Plan: 2019‑2024
    Legal Aid Ontario’s new strategic plan serves as a roadmap for the next five years, guiding how we develop and deliver our programs and services.

Quarterly reports

This report is issued on a quarterly basis and includes updates on the organization’s financial position, client services, legal aid certificates, and lawyer payments.

    • LAO update: winter 2022 edition
    • LAO update: fall 2021 edition
    • LAO update summer of 2021 edition

    • LAO update: summer 2020 edition

    • LAO update: spring 2020 edition

    • LAO update: winter 2020 edition

    • LAO update: fall 2019 edition

    • LAO update: summer 2019 edition

    • LAO update: spring 2019 edition

  • LAO update: winter 2019 edition

Studies

Portrait of the Legal Needs of Francophone Women in Ontario

A study conducted for Action ontarienne contre la violence faite aux femmes on behalf of the Centre francophone de Toronto for Legal Aid Ontario

  • Portrait of the Legal Needs of Francophone Women in Ontario

Surveys

Lawyer satisfaction survey

  • LAO lawyer satisfaction survey results for 2019
    February 2020
  • LAO lawyer satisfaction survey results for 2018
    March 2019
  • This form is feedback only.

Related Pages

A legal aid strategy for bail

Click here to download image. Table of contents Introduction The problems with the bail systems in Ontario Reasons for a failing bail system LAO and bail LAO’s initiatives to improve bail Questions and comments Footnotes 1. Introduction It has been clear for some time that…

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