Reports

Annual reports

Legal Aid Ontario annual reports

Audited financial statements

Embedded lawyer program

Increasing access to LAO services: The Embedded lawyer program
2021-22 annual report

Ombudsman annual report

The Office of the Ombudsman investigates complaints about services provided by the Government of Ontario and its organizations.

Office of the Ombudsman annual report 2021-22

Refugee & immigration services annual report

Refugee & Immigration Services: 2016‑17 annual report

Senior counsel program annual report

LAO senior counsel program: 2017‑18 annual report

Memorandums of Understanding

Memorandum of Understanding between the Attorney General and Chair of Legal Aid Ontario (2022)
Published: November 2023

Papers

Open Government

A discussion paper that outlines LAO’s existing open government commitments and introduces the potential for greater open government initiatives at LAO and in the justice system.

Open Government at Legal Aid Ontario: promoting transparency and accountability in Ontario’s justice system
April 2016

Prison Law Strategy (PLS)

Legal Aid Ontario’s Prison Law Strategy
Paper / September 2019

Racialized Communities Strategy (RCS)

Legal Aid Ontario Racialized Communities Strategy
Paper / March 2020
Objectives of Legal Aid Ontario’s Racialized Communities Acton Plan
Summary / March 2020
Racialized Communities Strategy Consultation summary
Summary paper / October 2018
Development of a Racialized Communities Strategy
Consultation paper / July 2017

Strategy for a Safer Ontario

Submission to Ministry of Community Safety and Correctional Services–Strategy for a Safer Ontario
Sept. 2016

Mandate letters

Plans

Accessibility plan

Accessibility for Ontarians with Disabilities Act (AODA) Multi-Year Plan
The current plan is for 2021-2026 and aligns with LAO’s strategic plan
Accessibility for Ontarians with Disabilities Act (AODA) Multiyear Plan Progress Report 2022
Progress update on the goals outlined in LAO’s AODA Multi-Year Plan

Business plan

2022-23 – 2024/25 business plan
- Approved: March 30, 2022
- Executive summary
2020/21 – 2022/23 business plan
Submitted on February 28, 2020; Approved on October 2, 2020
Updated: January 13, 2021
2019/20–2021/22 business plan
Submitted on December 31, 2018; Approved on December 17, 2019
2018/19–2020/21 business plan
Submitted on December 31, 2017; approved on November 22, 2018

Strategic plan

Legal Aid Ontario Strategic Plan: 2019‑2024
Legal Aid Ontario’s new strategic plan serves as a roadmap for the next five years, guiding how we develop and deliver our programs and services.

Quarterly reports

This report is issued on a quarterly basis and includes updates on the organization’s financial position, client services, legal aid certificates, and lawyer payments.