What do you think about our services?

  • Are you happy with our service?
  • Are you unhappy with us or a legal aid lawyer?
  • Do you know of a person who receives our services but should not?

Tell us. We welcome your comments.

You do not have to tell us your name. We accept anonymous complaints.

Form Download the complaint form
If you need help filling out the form, contact the Complaints Department.
Mail Complaints Department
Legal Aid Ontario
40 Dundas Street West, Suite 200
Toronto ON M5G 2H1
Email complaints@lao.on.ca
Phone 416‑204‑7104 or 1‑866‑874‑9786 (toll‑free)
Fax 416‑204‑4718

Comments or complaints about a legal clinic

Contact the legal clinic directly.

Report suspected fraud or wrongdoing

Report suspected fraud or wrongdoing or call the Legal Aid Ontario Ethics Hotline toll‑free at 1‑877‑312‑7753.

LAO complaints policy

View Legal Aid Ontario’s complaint policy