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Legal Aid Ontario will be closed on October 2
Please note that we will be closed on Monday, Oct. 2 to commemorate Truth and Reconciliation Day. Offices and the call centre will resume regular business hours on Tuesday, Oct. 3.

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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Our services
    • Criminal legal issues
    • Domestic violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • Youth legal issues
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
    • Languages
    • Contact us
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • Minimum experience requirements
      • More resources
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
    • About
      • By-laws
      • Our clients
      • Board of Directors
      • Executive Team
      • Board Advisory Committees
      • Sidney B. Linden Access to Justice Award
      • French Language Services
    • Legal Aid Services Act, 2020
      • LASA 2020 Rules and Policies
      • LASA 2020 glossary
    • Consultations
    • LAO Consultation Registry
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
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    • Contact Us
  • FAQ

Accessible Services for People with Disabilities

Legal Aid Ontario (LAO) is committed to providing accessible services in a way that respects the dignity and independence of people with disabilities.

We pursue a proactive approach to accessibility by developing and implementing policies and procedures in accordance with Accessibility for Ontarians with Disabilities Act (AODA), 2005.

Materials are available in alternative formats upon request to info@lao.on.ca. If you require accessibility-related supports when obtaining in-person services, please speak to our staff who will do all they can to accommodate your needs.

Initiatives and documentation

Policy statement

This Accessibility Policy sets out the policies and procedures that LAO has put in place to promote the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity for persons with disabilities.

  • Accessibility for Ontarians with Disabilities Act (AODA) and LAO: LAO’s accessibility policy
    File type: PDF
  • Accessibility for Ontarians with Disabilities Act (AODA) and LAO: Human resources policy
    File type: PDF

Legal Aid Ontario Accessibility for Ontarians with Disabilities Act Multi-Year Plan

The Accessibility for Ontarians with Disabilities Act (AODA) Multi-Year Plan outlines the work Legal Aid Ontario (LAO) has underway to improve opportunities and create inclusive environments for persons with disabilities. The current plan is for 2021-2026 and aligns with LAO’s strategic plan.

Read the Accessibility for Ontarians with Disabilities Act Multiyear Plan Progress Report 2022.

Accessibility roadmap

The accessibility roadmap outlines all ongoing projects at LAO to improve accessibility services for Ontarians. Information will be updated regularly as projects advance.

Feedback process

General feedback about Legal Aid Ontario’s accessibility process can be provided at any time through our online form or other communications methods.


Service interruptions

Occasionally, some LAO services may be temporarily unavailable due to electrical outages or network issues. In these instances, LAO will post information about how to access services in alternative ways on our homepage and the Legal Aid Ontario Twitter account.

  • This form is feedback only.

Related Pages

Feedback process

Accessibility project roadmap

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Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: The CLSC is currently closed.

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

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Legal Aid Ontario land acknowledgement

Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

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