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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Criminal legal issues
    • Domestic Violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • All services
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • 2019 service changes
    • Empanelment
    • Case management
    • Test case funding
    • Mentoring
    • Billing
      • Legal Aid Online
      • B3 Newsletters
      • Audit & Compliance
    • Resources
      • Aboriginal legal issues
      • Criminal lawyers
      • Family lawyers
      • Mental health lawyers
      • Refugee and immigration lawyers
    • News for lawyers
    • LAO LAW
    • Forms library
    • Contacts for lawyers
  • Corporate
    • About
    • Board of Directors
    • Executive Team
    • Board Advisory Committees
    • Our clients
    • Sidney B. Linden Award
    • French Language Services
    • Consultations
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
    • Careers
    • Contact Us
  • FAQ

Accessible Services for People with Disabilities

Legal Aid Ontario materials are available in alternative formats upon request. Contact us at info@lao.on.ca.

Initiatives and documentation

Policy statement

Legal Aid Ontario (LAO) is committed to ensuring a proactive approach with respect to accessibility by developing and implementing accessibility policies and procedures in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005. This Accessibility Policy sets out the policies and procedures that LAO has put in place to promote the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity for persons with disabilities.

  • Accessibility for Ontarians with Disabilities Act (AODA) and LAO: LAO’s accessibility policy
    File type: PDF
  • Accessibility for Ontarians with Disabilities Act (AODA) and LAO: Human resources policy
    File type:PDF

Accessibility roadmap

The accessibility roadmap outlines all ongoing projects at LAO to improve accessibility services for Ontarians. Information will be updated regularly as projects advance.

Feedback process

General feedback about Legal Aid Ontario’s accessibility process can be provided at any time through our online form or other communications methods.


Notice of accessibility interruption

Occasionally, some LAO services may be temporarily unavailable due to electrical outages or network issues. In these circumstances, LAO will post information on alternative ways to services on its homepage and through the Legal Aid Ontario Twitter account.

  • Please tell us why

Related Pages

Feedback process

Legal Aid Ontario will inform the public of the choices available to them to give feedback. Feedback methods may include: in person by telephone or TTY in writing by email, or by any other communication technology as required If a member of the public with disabilities would…

Accessibility project roadmap

The following projects are currently underway at Legal Aid Ontario (LAO) to ensure that accessible services are available in all parts of the organization. These projects are being monitored by the accessibility advisory committee to ensure compliance with Ontario’s…

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