Accessible Services for People with Disabilities

Legal Aid Ontario materials are available in alternative formats upon request. Contact us at info@lao.on.ca.

Initiatives and documentation

Policy statement

Legal Aid Ontario (LAO) is committed to ensuring a proactive approach with respect to accessibility by developing and implementing accessibility policies and procedures in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005. This Accessibility Policy sets out the policies and procedures that LAO has put in place to promote the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity for persons with disabilities.

Legal Aid Ontario Accessibility for Ontarians with Disabilities Act Multi-Year Plan

The Accessibility for Ontarians with Disabilities Act (AODA) Multi-Year Plan outlines the work Legal Aid Ontario (LAO) has underway to improve opportunities and create inclusive environments for persons with disabilities. The current plan is for 2021-2026 and aligns with LAO’s strategic plan.

Accessibility roadmap

The accessibility roadmap outlines all ongoing projects at LAO to improve accessibility services for Ontarians. Information will be updated regularly as projects advance.

Feedback process

General feedback about Legal Aid Ontario’s accessibility process can be provided at any time through our online form or other communications methods.

Notice of accessibility interruption

Occasionally, some LAO services may be temporarily unavailable due to electrical outages or network issues. In these circumstances, LAO will post information on alternative ways to services on its homepage and through the Legal Aid Ontario Twitter account.