Showing 1 - 10 of 22 results

My login screen to the client portal does not look right. Is there something wrong?

Last updated November 1, 2022

Your browser may be outdated or your cookies/cache may need to be cleared if your login page looks like this: Click here to download image. Seeing this login page means you may not be able to receive the authorization code (PIN) needed to create your profile or login to your account.  If your login screen…

How do I clear my cache / delete my cookies?

Last updated October 28, 2022

For PC web browsers Google Chrome Open the browser Access the three-dot menu in the upper right corner of Chrome Select “More tools” Select “Clear browsing data” When the dialog box opens, options will be presented to delete your browsing, download history, cookies, cached imagines and files. You will have the option of deleting information…

Can I create my own password or will one be given to me?

Last updated May 12, 2021

p>You can create your own secure password but it must have the following to ensure it meets the security standards: Minimum 8 characters and maximum of 30 characters Minimum of 1 Capital letter Minimum of 1 number Minimum of 1 special character (e.g. !@#$)

I am getting a pop-up message that my information doesn’t match. What should I do?

Last updated May 12, 2021

LAO is looking for the same information you would have provided the last time you applied or updated your personal information. If you have moved or changed your phone number, please enter the old information that was originally provided to LAO. You can edit your information later to update the correct / current details.

Showing 1 - 10 of 22 results