Ethics complaint or concern submission Legal Aid Ontario employees, clients and service providers can discreetly provide anonymous information about: suspected fraud or wrongdoing harassment discrimination allegations of violence unethical business practices You can submit your concern to us anonymously or you can provide your contact information so that we can send you an acknowledgement of your complaint. Your submission is strictly private, confidential and personal to its recipients and will not be copied, distributed or reproduced in whole or in part, nor passed to any third party for any purposes other than to be recorded and addressed in accordance with LAO’s Complaint Policy. We only collect your personal information when you choose to provide it and authorize us to use it. Thank you for advising us of your concerns. Your complaint or concernThis allegation involves a Legal Aid Ontario:Select optionClient / applicantLawyerDuty counselCommunity or specialty legal clinicEmployeeOtherDo you wish to submit this complaint anonymously?*YesNoPlease note that remaining anonymous may limit Legal Aid Ontario’s ability to follow up with a complaint.Please enter your contact information below:Name First Last Address Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarrussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country PhoneEmail Do you want to receive a response from the Complaints Department?YesNoPreferred method of communicationEmailRegular mailTelephoneName of person you are complaining aboutLocation of person you are complaining aboutArea of concern / type of violationFraudAccounting irregularitiesAuditing mattersEmployee theftDiscrimination/HarassmentConflict of interestFalse or destruction of company recordsWorkplace violenceViolation of government regulationsOther(Select all that apply)If other, please provide a brief description:Please provide the details of the complaint. If known, when did this concern begin? Is this matter still occuring?YesNoI don't knowHow did you become aware of this violation? Are you aware of any documentation or evidence that would help this investigation?YesNoPlease send any relevant files to us at complaints@lao.on.ca. If you do not have access to these files, please describe this evidence: Is there any additional information you would like to include? Do you have any concerns about submitting this report?YesNoIf yes, please explain your concerns. Do you know of a person who receives our services but should not? If you would like to submit a complaint, use the Submission of Third Party Complaints regarding Client Eligibility form. To submit any other complaint or concern about a current client of Legal Aid Ontario or someone applying for legal aid help, download the PDF form below to your computer or network drive, then open and fill it using Adobe Acrobat Reader. After filling the form, please send it as an email attachment to complaints@lao.on.ca. Complaints form (PDF) To submit a complaint or concern about a lawyer providing legal aid services, please download the PDF form to your computer or network drive, then open and fill it using Adobe Acrobat Reader. After filling the form, please send it as an email attachment to complaints@lao.on.ca. Complaints form (PDF) To submit a complaint or concern about a lawyer providing legal aid services, please download the PDF form to your computer or network drive, then open and fill it using Adobe Acrobat Reader. After filling the form, please send it as an email attachment to complaints@lao.on.ca. Complaints form (PDF)To make a complaint or voice a concern about a legal clinic, please contact the clinic directly and follow their complaints process. Community legal clinics Specialty and ethnolinguistic clinics Student Legal Services Organizations To submit a complaint or concern about Legal Aid Ontario policies, eligibility criteria, or your experience with us please let us know by filling out the complaints form and submitting it via complaints@lao.on.ca. Complaints form (PDF) DISCLAIMER: Thank you for your complaint. Your submission is strictly private, confidential and personal to its recipients and will not be copied, distributed or reproduced in whole or in part, nor passed to any third party for any purposes other than to be recorded and addressed in accordance with LAO’s Complaint Policy which is available at https://www.legalaid.on.ca/making-a-complaint. Personal information submitted on this page is collected under the authority of the Legal Aid Services Act, 2020 and will be used for the purpose of reviewing complaints or concerns. Questions about this collection should be directed to the Privacy and Information Management Coordinator at fippa@lao.on.ca or 1-800-668-8258 Confirmation of Receipt of Your Complaint With the following exceptions, we will send you an acknowledgement of your complaint including a complaint file number for your reference Anonymous complaints Complaints submitted without contact information You selected "No" to receiving a response from the Complaints Department Contact Information If you have any questions about this form or the complaint process, you can contact the Complaints Department: Complaints Department Legal Aid Ontario 20 Dundas Street West, Suite 730 Toronto, ON M5G 2H1 Phone: 416 204 7104 or 1 866 874 9786 (toll free) Fax: 416-204-4718 Email: complaints@lao.on.caCAPTCHA Was this page useful?YesNoCategoryPlease tell us why (do not include any personal information):*This form is feedback only. CAPTCHACommentsThis field is for validation purposes and should be left unchanged. 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