What do you think about our services?
- Are you happy with our service?
- Are you unhappy with Legal Aid Ontario or a legal aid lawyer?
- Do you know of a person who receives our services but should not?
Tell us. We welcome your comments.
You do not have to tell us your name. We accept anonymous complaints.
| Form | Please download the PDF form to your computer or network drive, then open and fill it using Adobe Acrobat Reader. After filling the form, please send it as an email attachment to complaints@lao.on.ca.
Download the complaint form (PDF) |
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| Complaints Department Legal Aid Ontario 20 Dundas Street West, Suite 730 Toronto ON M5G 2H1 |
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| complaints@lao.on.ca | |
| Phone | 416‑204‑7104 or 1‑866‑874‑9786 (toll‑free) |
| Fax | 416‑204‑4718 |
Comments or complaints about an Entity Service Provider (ESP), which includes, general community and specialty legal clinics (clinic) or Student Legal Services Organizations (SLSO)
Contact the clinic/SLSO directly. This is the first stage in LAO’s complaints process. Each clinic/SLSO in Ontario is an independent corporation and all complainants must first complete the clinic’s/SLSOs complaints process.
If you are dissatisfied once the clinic/SLSO complaints process has been completed, and you have a written decision from the clinic/SLSO, you can request that LAO’s Vice President, Clinic Law Services Division, review the decision. To begin this process, please contact LAO’s Complaints Department directly and provide a copy of the clinic/SLSO’s written complaint resolution.
Report suspected fraud or wrongdoing
Visit our reported suspected fraud or wrongdoing web page for information.