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LAO Client Portal
  • Legal Help
    • Apply for legal aid
      • What is legal aid?
      • Do I qualify for legal aid?
      • Apply now
      • Client Portal
    • Our services
      • About our services
      • Family legal issues
      • Criminal legal issues
      • Refugee and immigration legal issues
      • Domestic violence legal issues
      • Mental health legal issues
      • Youth legal issues
      • Getting help at court (duty counsel)
      • Services in French
    • column-break
    • Find help
      • Find a lawyer
      • Find a legal clinic
      • Find a duty counsel office
      • Find a legal aid office
      • Speak to a representative
    • column-break
    • FAQ
      • Frequently asked questions
    • Other
      • Languages
      • What do you think about our services?
      • Contact
  • For Legal Professionals
    • For roster lawyers
      • Legal Aid Online
      • About Legal Aid Online
      • Contacts for lawyers
      • Forms library
      • Billing
      • Mentoring
      • Audit and compliance
      • LAO LAW
      • Case management
      • Roster resources
      • Test case funding
    • column-break
    • Working with legal aid
      • Join legal aid roster
      • Minimum experience requirements
      • Careers
    • LASA 2020
      • Legal Aid Services Act 2020 policies
      • LASA 2020 process updates for lawyers
    • column-break
    • Duty counsel
      • Service guides
    • News
      • News for lawyers
      • Better Billing Bulletin
  • About
    • Legal Aid Ontario
      • About
    • Our people
      • Our clients
      • Executive team
      • Board of directors
    • column-break
    • Resources
      • News
      • Reports
      • Publications
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      • Social media
    • column-break
    • LASA 2020
      • Legal Aid Services Act
      • LASA 2020 rules and policies
      • LASA 2020 glossary
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Ethics complaint or concern submission

  • Legal Aid Ontario employees, clients and service providers can discreetly provide anonymous information about:

    • suspected fraud or wrongdoing
    • harassment
    • discrimination
    • allegations of violence
    • unethical business practices

    You can submit your concern to us anonymously or you can provide your contact information so that we can send you an acknowledgement of your complaint.

    Your submission is strictly private, confidential and personal to its recipients and will not be copied, distributed or reproduced in whole or in part, nor passed to any third party for any purposes other than to be recorded and addressed in accordance with LAO’s Complaint Policy.

    We only collect your personal information when you choose to provide it and authorize us to use it.

    Thank you for advising us of your concerns.

  • Your complaint or concern

  • Please note that remaining anonymous may limit Legal Aid Ontario’s ability to follow up with a complaint.

  • Please enter your contact information below:

  • (Select all that apply)
  • Do you know of a person who receives our services but should not? If you would like to submit a complaint, use the Submission of Third Party Complaints regarding Client Eligibility form.

    To submit any other complaint or concern about a current client of Legal Aid Ontario or someone applying for legal aid help, download the PDF form below to your computer or network drive, then open and fill it using Adobe Acrobat Reader. After filling the form, please send it as an email attachment to complaints@lao.on.ca.

    Complaints form (PDF)

  • To submit a complaint or concern about a lawyer providing legal aid services, please download the PDF form to your computer or network drive, then open and fill it using Adobe Acrobat Reader. After filling the form, please send it as an email attachment to complaints@lao.on.ca.

    Complaints form (PDF)

  • To submit a complaint or concern about a lawyer providing legal aid services, please download the PDF form to your computer or network drive, then open and fill it using Adobe Acrobat Reader. After filling the form, please send it as an email attachment to complaints@lao.on.ca.

    Complaints form (PDF)

  • To make a complaint or voice a concern about a legal clinic, please contact the clinic directly and follow their complaints process.

    • Community legal clinics
    • Specialty and ethnolinguistic clinics
    • Student Legal Services Organizations
  • To submit a complaint or concern about Legal Aid Ontario policies, eligibility criteria, or your experience with us please let us know by filling out the complaints form and submitting it via complaints@lao.on.ca.

    Complaints form (PDF)


  • DISCLAIMER:

    Thank you for your complaint. Your submission is strictly private, confidential and personal to its recipients and will not be copied, distributed or reproduced in whole or in part, nor passed to any third party for any purposes other than to be recorded and addressed in accordance with LAO’s Complaint Policy which is available at https://www.legalaid.on.ca/making-a-complaint.

    Personal information submitted on this page is collected under the authority of the Legal Aid Services Act, 2020 and will be used for the purpose of reviewing complaints or concerns. Questions about this collection should be directed to the Privacy and Information Management Coordinator at fippa@lao.on.ca or 1-800-668-8258

    Confirmation of Receipt of Your Complaint

    With the following exceptions, we will send you an acknowledgement of your complaint including a complaint file number for your reference

    • Anonymous complaints
    • Complaints submitted without contact information
    • You selected "No" to receiving a response from the Complaints Department

    Contact Information

    If you have any questions about this form or the complaint process, you can contact the Complaints Department:

    Complaints Department
    Legal Aid Ontario
    20 Dundas Street West, Suite 730
    Toronto, ON M5G 2H1
    Phone: 416 204 7104 or 1 866 874 9786 (toll free)
    Fax: 416-204-4718
    Email: complaints@lao.on.ca

  • This form is feedback only.
  • This field is for validation purposes and should be left unchanged.
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