Report suspected fraud or wrongdoing

If you suspect fraud or wrongdoing, tell us. Legal Aid Ontario accepts complaints 24 hours a day, seven days a week. You do not have to give us your name.

Do you know of a person who receives our services but should not? If you would like to submit a complaint, use the Submission of Third Party Complaints regarding Client Eligibility form.

For all other matters, you can contact LAO’s Complaints department directly:

• Email: complaints@lao.on.ca
• Mail: Complaints Department
  Legal Aid Ontario
  40 Dundas Street West, Suite 200
  Toronto ON M5G 2H1

You can also call the ethics hotline toll-free at 1‑877‑312‑7753 or file a report online.
All reports are handled by an independent company to ensure anonymity and confidentiality.
Your call will not be recorded or traced, and online reports will be sent securely to LAO’s Complaints department for further action.