Publications & Resources


Strategic plan

Legal Aid Ontario Strategic Plan: 2019‑2024
Legal Aid Ontario's new strategic plan serves as a roadmap for the next five years, guiding how we develop and deliver our programs and services.

Annual reports

Legal Aid Ontario annual report

2017/18 Legal Aid Ontario annual report

Past reports

Refugee & Immigration Services annual report

Refugee & Immigration Services: 2016/17 annual report

Past reports

Senior counsel program

LAO senior counsel program 2017/18 annual report

Past reports

Business plan

2018/19 - 2020/21 business plan
Submitted on December 31, 2017; approved on November 22, 2018

Past reports

Discussion papers

LAO Open Government Discussion Paper

A discussion paper that outlines LAO's existing open government commitments and introduces the potential for greater open government initiatives at LAO and in the justice system.

The discussion paper is the first part in a consultation process that will begin later in 2016. In anticipation of this process, LAO invites organizations and individuals to provide written submissions at any time to

Open Government at Legal Aid Ontario: promoting transparency and accountability in Ontario's justice system

Evaluations & reports

Legal Aid Ontario's Aboriginal Justice Strategy

The mandate of developing an Aboriginal Justice Strategy is to create a three to five year plan to achieve measurable improvements in LAO's services to Aboriginal people. The plan will provide specific options and recommendations to enhance legal aid services.

Immigration and refugee panel standards

This report provides an evaluation of the implementation of the immigration and refugee panel standards with some options and recommendations regarding the development and implementation of panel standards related to other LAO service provider panels.

Evaluation of the immigration and refugee panel standards implementation Executive summary
HTML / Dec. 2016

Portrait of the Legal Needs of Francophone Women in Ontario

A study conducted for Action ontarienne contre la violence faite aux femmes on behalf of the Centre francophone de Toronto for Legal Aid Ontario

Portrait of the Legal Needs of Francophone Women in Ontario


Reviews of LAO divisions and organizations are performed periodically to ensure we are following all established mandates and guidelines.

Ombudsman reports

The Office of the Ombudsman investigates complaints about services provided by the Government of Ontario and its organizations.

Office of the Ombudsman annual report 2018‑19

Quarterly reports

This report is issued on a quarterly basis and includes updates on the organization's financial position, client services, legal aid certificates, and lawyer payments.


LAO update: spring 2019 edition
A quarterly update on Legal Aid Ontario's latest access to justice initiatives

Past reports

Survey results

Lawyer satisfaction survey

LAO lawyer satisfaction survey results for 2018
March 2019 / HTML

Past reports