Accessibility project roadmap
The following projects are currently underway at Legal Aid Ontario (LAO) to ensure that accessible services are available in all parts of the organization.
These projects are being monitored by the accessibility advisory committee to ensure compliance with Ontario’s Accessibility for Ontarians with Disabilities Act and that accessibility projects meet LAO’s own goals and directives.
If you have any questions about LAO’s accessibility projects, please contact us at info@lao.on.ca.
Websites and online resources
| Project | Project information | Due date |
|---|---|---|
| Legal Aid Ontario (legalaid.on.ca) WCAG 2.0 A | All content on the Legal Aid Ontario website published after January 1, 2012 must conform to the WCAG 2.0 level A guidelines | Completed Dec. 31, 2013 |
| Law Facts (lawfacts.ca) WCAG 2.0 A | All content on LawFacts published after January 1, 2012 must conform to the WCAG 2.0 level A guidelines | Completed Dec. 31, 2013 |
| Legal Aid Ontario Blog (blog.legalaid.on.ca) WCAG 2.0 A | All content on the Legal Aid Ontario Blog must conform to the WCAG 2.0 level A guidelines | Completed Dec. 31, 2013 |
| Family Law Information Program (FLIP) mitigation strategy |
The Family Law Information Program, developed prior to January 1, 2012 is exempt from WCAG 2.0 A compliance requirements. Efforts are however being made to migrate FLIP to a fully-accessible web service. Clients wishing to use FLIP in the interium can contact LAO at info@lao.on.ca for alternative service delivery options. |
TBA |
| Updated accessibility page | Publish information on the Legal Aid Ontario website detailing the organization’s commitment, plans and actions (current and historical) towards being fully accessible. | Completed Nov. 21, 2013 |
Customer service
| Project | Project information | Due date |
|---|---|---|
| Telephone accessibility | Clients who have a disability can contact Legal Aid Ontario through several accessible methods such as Bell Relay, TTY or through the toll‑free service for assistance in over 300 languages and dialects. | Completed |
| Consistent services | LAO has a comprehensive Accessible Customer Service policy for providing accessible services and programs consistently province‑wide. | Completed |
| Accessible materials | Materials are available upon request in accessible formats such as large font, Braille, audio, etc. | Completed |
| Interpreter services | If you eligible for legal aid services, LAO will provide (and pay for) an interpreter for your meeting with legal aid staff. Contact Legal Aid Ontario toll‑free so staff can make appropriate arrangements. | Completed |
Capital expenditures
| Project | Project information | Due date |
|---|---|---|
| Purchases, acquisitions and contracts | All requests for proposals (RFPs) include accessibility requirements or take them into account. | Completed |
Human resources
| Project | Project information | Due date |
|---|---|---|
| AODA human resources policies and procedures | Clear policies and procedures for all employment accessibility related requirements as set out by the AODA. | Completed |
| AODA training | AODA training will include content of LAO AODA policies and all requirements of AODA legislation. AODA training will be provided to all employees, students, vendors/contractors, board members, advisory committee members, panel lawyers, volunteers, and all persons who participate in developing LAO policies and procedures in accordance with LAO’s AODA policies. | Completed |