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COVID-19: We’ve temporarily changed some of our services. Call 1‑800‑668‑8258 (toll-free) Monday to Friday, 8 a.m. to 5 p.m. for help in over 300 languages.

Wait times: The wait times for our contact centre are longer than usual. The best time to call is between 8:30 a.m. and 10 a.m., Monday to Friday.

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Legal Aid Ontario
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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Criminal legal issues
    • Domestic Violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • All services
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • 2019 service changes
    • Empanelment
    • Case management
    • Test case funding
    • Mentoring
    • Billing
      • Legal Aid Online
      • B3 Newsletters
      • Audit & Compliance
    • Resources
      • Aboriginal legal issues
      • Criminal lawyers
      • Family lawyers
      • Mental health lawyers
      • Refugee and immigration lawyers
    • News for lawyers
    • LAO LAW
    • Forms library
    • Contacts for lawyers
  • Corporate
    • About
    • Board of Directors
    • Executive Team
    • Board Advisory Committees
    • Our clients
    • Sidney B. Linden Award
    • French Language Services
    • Consultations
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
    • Careers
    • Contact Us
  • FAQ

Accessibility project roadmap

The following projects are currently underway at Legal Aid Ontario (LAO) to ensure that accessible services are available in all parts of the organization.

These projects are being monitored by the accessibility advisory committee to ensure compliance with Ontario’s Accessibility for Ontarians with Disabilities Act and that accessibility projects meet LAO’s own goals and directives.

If you have any questions about LAO’s accessibility projects, please contact us at info@lao.on.ca.

Websites and online resources

Project Project information Due date
Legal Aid Ontario (legalaid.on.ca) WCAG 2.0 A All content on the Legal Aid Ontario website published after January 1, 2012 must conform to the WCAG 2.0 level A guidelines Completed Dec. 31, 2013
Law Facts (lawfacts.ca) WCAG 2.0 A All content on LawFacts published after January 1, 2012 must conform to the WCAG 2.0 level A guidelines Completed Dec. 31, 2013
Legal Aid Ontario Blog (blog.legalaid.on.ca) WCAG 2.0 A All content on the Legal Aid Ontario Blog must conform to the WCAG 2.0 level A guidelines Completed Dec. 31, 2013
Family Law Information Program (FLIP) mitigation strategy

The Family Law Information Program, developed prior to January 1, 2012 is exempt from WCAG 2.0 A compliance requirements.

Efforts are however being made to migrate FLIP to a fully-accessible web service. Clients wishing to use FLIP in the interium can contact LAO at info@lao.on.ca for alternative service delivery options.

TBA
Updated accessibility page Publish information on the Legal Aid Ontario website detailing the organization’s commitment, plans and actions (current and historical) towards being fully accessible. Completed Nov. 21, 2013

Customer service

Project Project information Due date
Telephone accessibility Clients who have a disability can contact Legal Aid Ontario through several accessible methods such as Bell Relay, TTY or through the toll‑free service for assistance in over 300 languages and dialects. Completed
Consistent services LAO has a comprehensive Accessible Customer Service policy for providing accessible services and programs consistently province‑wide. Completed
Accessible materials Materials are available upon request in accessible formats such as large font, Braille, audio, etc. Completed
Interpreter services If you eligible for legal aid services, LAO will provide (and pay for) an interpreter for your meeting with legal aid staff. Contact Legal Aid Ontario toll‑free so staff can make appropriate arrangements. Completed

Capital expenditures

Project Project information Due date
Purchases, acquisitions and contracts All requests for proposals (RFPs) include accessibility requirements or take them into account. Completed

Human resources

Project Project information Due date
AODA human resources policies and procedures Clear policies and procedures for all employment accessibility related requirements as set out by the AODA. Completed
AODA training AODA training will include content of LAO AODA policies and all requirements of AODA legislation. AODA training will be provided to all employees, students, vendors/contractors, board members, advisory committee members, panel lawyers, volunteers, and all persons who participate in developing LAO policies and procedures in accordance with LAO’s AODA policies. Completed
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Related Pages

Accessible Services for People with Disabilities

Legal Aid Ontario materials are available in alternative formats upon request. Contact us at info@lao.on.ca. Initiatives and documentation Policy statement Legal Aid Ontario (LAO) is committed to ensuring a proactive approach with respect to accessibility by developing and…

Call us at 1-800-668-8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: The CLSC is currently closed.

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