Accessible Services for People with Disabilities
Legal Aid Ontario (LAO) is committed to providing accessible services in a way that respects the dignity and independence of people with disabilities.
We pursue a proactive approach to accessibility by developing and implementing policies and procedures in accordance with Accessibility for Ontarians with Disabilities Act (AODA), 2005.
Materials are available in alternative formats upon request to info@lao.on.ca. If you require accessibility-related supports when obtaining in-person services, please speak to our staff who will do all they can to accommodate your needs.
Initiatives and documentation
Policy statement
This Accessibility Policy sets out the policies and procedures that LAO has put in place to promote the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity for persons with disabilities.
- Accessibility for Ontarians with Disabilities Act (AODA) and LAO: LAO’s accessibility policy
File type: PDF - Accessibility for Ontarians with Disabilities Act (AODA) and LAO: Human resources policy
File type: PDF
Legal Aid Ontario Accessibility for Ontarians with Disabilities Act Multi-Year Plan
The Accessibility for Ontarians with Disabilities Act (AODA) Multi-Year Plan outlines the work Legal Aid Ontario (LAO) has underway to improve opportunities and create inclusive environments for persons with disabilities. The current plan is for 2021-2026 and aligns with LAO’s strategic plan.
- Accessibility for Ontarians with Disabilities Act Multiyear Plan Progress Report 2023
- Accessibility for Ontarians with Disabilities Act Multiyear Plan Progress Report 2022
Accessibility roadmap
The accessibility roadmap outlines all ongoing projects at LAO to improve accessibility services for Ontarians. Information will be updated regularly as projects advance.
Accessibility Compliance Report
Every other year, LAO is required by the Ministry of Seniors and Accessibility to report on compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Posted here is the most recent ACR demonstrating LAO’s compliance.
Feedback process
Service interruptions
Occasionally, some LAO services may be temporarily unavailable due to electrical outages or network issues. In these instances, LAO will post information about how to access services in alternative ways on our homepage and the Legal Aid Ontario Twitter account.