Showing 1 - 10 of 129 results
Published November 26, 2020
The following summary contains information pertaining to Legal Aid Ontario in the annual report from the Ontario Ombudsman. The original report was released on June 30, 2020. Background The Ontario Ombudsman was established in 1975. They are an Officer of the…
Published August 13, 2020
Published June 19, 2020
Reporting period: October 1 to Decemberr 31, 2019 Listed below are expenses reports for the senior management and the president and CEO of Legal Aid Ontario. If you require further information about the reports made available in this section please contact us via…
Published May 21, 2020
A quarterly update on Legal Aid Ontario’s latest access to justice initiatives Table of contents Message from the CEO Updates Client services Audit and compliance at LAO in 2019‑20 Performance measures LAO statement of operations 2019/20 Q4 addendum: This report has…
Published February 6, 2020
Table of contents Background & methodology Summary of findings Overall satisfaction with LAO Satisfaction with LAO’s billing / payment Satisfaction with LAO’s staff services Satisfaction with LAO’s online services Future legal aid work Pride in legal aid work Comment…
Published August 31, 2020
A quarterly update on Legal Aid Ontario’s latest access to justice initiatives Table of contents Executive summary Updates Client services Performance measures LAO statement of operations Executive summary The first quarter was focused on the shift to a fully remote…
Published August 5, 2020
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Published June 19, 2020
Reporting period: October 1 to December 30, 2019 Listed below are expenses reports for the board of directors of Legal Aid Ontario. If you require further information about the reports made available in this section please contact us via info@lao.on.ca. Table of…
Published February 27, 2020
A quarterly update on Legal Aid Ontario’s latest access to justice initiatives Table of contents Executive summary Updates Client services Performance measures LAO statement of operations Executive summary In the autumn of 2019, LAO welcomed the provincial government’s…
Published January 23, 2020
Policy of guidelines and procedures for receiving and processing complaints about LAO staff and services Table of contents Purpose What is a complaint? Types of Complaints Disclosure of Wrongdoing (DoW) The Complaint Process Stage I Stage II Last updated: June 2020…
Showing 1 - 10 of 129 results
