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COVID-19: We’ve temporarily changed some of our services. Call 1‑800‑668‑8258 (toll-free) Monday to Friday, 8 a.m. to 5 p.m. for help in over 300 languages.

Wait times: The wait times for our contact centre are longer than usual. The best time to call is between 8:30 a.m. and 10 a.m., Monday to Friday.

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Legal Aid Ontario
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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Criminal legal issues
    • Domestic Violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • All services
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • 2019 service changes
    • Empanelment
    • Case management
    • Test case funding
    • Mentoring
    • Billing
      • Legal Aid Online
      • B3 Newsletters
      • Audit & Compliance
    • Resources
      • Aboriginal legal issues
      • Criminal lawyers
      • Family lawyers
      • Mental health lawyers
      • Refugee and immigration lawyers
    • News for lawyers
    • LAO LAW
    • Forms library
    • Contacts for lawyers
  • Corporate
    • About
    • Board of Directors
    • Executive Team
    • Board Advisory Committees
    • Our clients
    • Sidney B. Linden Award
    • French Language Services
    • Consultations
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
    • Careers
    • Contact Us
  • FAQ

Working with your lawyer

Important notice:
Some of our services have temporarily changed due to the COVID‑19 crisis. The information provided on this page may no longer be accurate. Please visit our COVID‑19 client page to learn how this may impact you.

Remember: LAO will pay your lawyer directly. You do not have to pay them. If your lawyer needs more hours to work on your case, your lawyer will tell us.

Before meeting

  • Write down all the details of your case
  • Write a list of questions
  • Ask your lawyer what you have to bring

At the first meeting

  • Bring all the papers, court documents and your list of questions to your lawyer’s office. If you think something is important, bring it
  • Answer all questions completely and truthfully. Your lawyer is there to help you, not judge you
  • Write your lawyer’s answers to your questions
  • Find out what your lawyer needs you to do or bring to the next meeting
  • Please tell us why

Related Pages

Finding the right legal aid lawyer

Important notice: Some of our services have temporarily changed due to the COVID‑19 crisis. The information provided on this page may no longer be accurate. Please visit our COVID‑19 client page to learn how this may impact you. How do I find a lawyer who does legal…

Call us at 1-800-668-8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: The CLSC is currently closed.

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