Live chat hours are now 9 a.m. to 5 p.m.
Published: January 15, 2024
After a successful launch and testing period, Legal Aid Ontario (LAO) is extending the hours of our live chat. The chat will now be available from Monday to Friday between 9 a.m. and 5 p.m. EST. The live chat was previously available from Monday to Friday between 11 a.m. and 3 p.m. EST.
As a reminder, the chat is available in both English and French, and the purpose of the live chat is for website users to get answers to common questions about legal aid services. No personal questions or case-related information will be shared or responded to in the live chat tool.
Since its launch in June 2022, the chat tool has helped over 10,000 users quickly find reliable legal information from our live agents. The average user waits 15 seconds to receive a response, and typically spends 12 minutes receiving responses to their questions in the chat.
You may also reach our contact centre by phone from Monday to Friday between 8 a.m. and 5 p.m. EST. You can call us toll free at 1‑800‑668‑8258, or local GTA callers may reach us at 416-979-1446.