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LAO Client Portal
  • Legal Help
    • Apply for legal aid
      • What is legal aid?
      • Do I qualify for legal aid?
      • Apply now
      • Client Portal
    • Our services
      • About our services
      • Family legal issues
      • Criminal legal issues
      • Refugee and immigration legal issues
      • Domestic violence legal issues
      • Mental health legal issues
      • Youth legal issues
      • Getting help at court (duty counsel)
      • Services in French
    • column-break
    • Find help
      • Find a lawyer
      • Find a legal clinic
      • Find a duty counsel office
      • Find a legal aid office
      • Speak to a representative
    • column-break
    • FAQ
      • Frequently asked questions
    • Other
      • Languages
      • What do you think about our services?
      • Contact
  • For Legal Professionals
    • For roster lawyers
      • Legal Aid Online
      • About Legal Aid Online
      • Contacts for lawyers
      • Forms library
      • Billing
      • Mentoring
      • Audit and compliance
      • LAO LAW
      • Case management
      • Roster resources
      • Test case funding
    • column-break
    • Working with legal aid
      • Join legal aid roster
      • Minimum experience requirements
      • Careers
    • LASA 2020
      • Legal Aid Services Act 2020 policies
      • LASA 2020 process updates for lawyers
    • column-break
    • Duty counsel
      • Service guides
    • News
      • News for lawyers
      • Better Billing Bulletin
  • About
    • Legal Aid Ontario
      • About
    • Our people
      • Our clients
      • Executive team
      • Board of directors
    • column-break
    • Resources
      • News
      • Reports
      • Publications
      • Open government
      • Social media
    • column-break
    • LASA 2020
      • Legal Aid Services Act
      • LASA 2020 rules and policies
      • LASA 2020 glossary
    • Careers
      • Job openings
    • Other
      • Consultations
  • Contact

Open information

Our goal is to make information regarding Legal Aid Ontario easy to find, use and understand. Listed below are plans, reports, and other documents prepared to give insight into our operations:

  • Contracts between LAO, certain employees, vendors and organizations
  • Legal Aid Services Act, the provincial law that governs LAO
  • Memorandum of understanding between LAO and the Ministry of the Attorney General clarifying aspects of how LAO works
  • Public consultation information summarizing public and stakeholder feedback
  • Reports including:
    • Annual reports on LAO services, leadership messages, board membership, performance indicators and financial statements and more. As a public agency, LAO is required by law to produce these. They are then reviewed by the Ontario Legislature.
    • Business plans outlining LAO priorities for the current and coming years
    • Expense reports of senior management, president and CEO and chair of the board
    • Expert papers and studies exploring areas of law LAO works in, community legal needs and possible policy and service initiatives
    • Financial statements and programs periodically audited by the Ontario Auditor General
    • Ontario Ombudsman reports on provincial watchdog’s investigations of complaints about Ontario government ministries and agencies
    • Quarterly reports on LAO finances, services, legal aid certificates, and lawyer payments
    • Service agreements outlining contractual obligations between LAO and other organizations
    • Strategic plans issued every five years guiding how we develop and deliver programs and services
    • Survey results of lawyer satisfaction with LAO
  • This form is feedback only.
  • This field is for validation purposes and should be left unchanged.
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Legal Aid Ontario land acknowledgement

Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

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