Data set: Certificates – length of time to determine application outcome

LAO staff working at courthouses or on the phone assess whether an individual qualifies for legal help from LAO, and what kind of legal help they qualify for. A formal application is then created, and, if approved, a certificate is issued. Certificates state the type of service and length of time, as LAO will pay for a lawyer to complete the service based on the typical amount of work required.

Information in the data set if for the amount of time it takes for an application to be reviewed and either approved or rejected once it is received. Results are grouped into the time frames of same day, 1 to 7 days, 7 to 14 days, 14, to 30 days, and over 30 days.



Note that data collected does not contain and information about client identities, their applications for legal aid or particulars for their case. This information is considered confidential as per the Legal Aid Services Act.