Victim witness services worker – Bilingual

Victim/Witness Assistance Program

Organization: Ministry of the Attorney General
Division: Victims and Vulnerable Persons
City: Toronto
Job Term: 1 Temporary (six months with possible extension)
Job Code: 03521 – Executive Officer 1 B/U
Salary: $1,152.79 – $1,415.47 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement. Understanding the job ad – definitions

Posting Status: Open
Job ID: 179840

The Victim/Witness Assistance Program is seeking a dedicated individual to provide a full range of services to victim/witnesses of crime, including needs assessment, crisis intervention, emotional support and referrals, and to participate in stakeholder networks and public education.

What can I expect to do in this role?

You will be:

  • Providing information/support/assistance to clients
  • Managing/coordinating assigned high volume of cases
  • Acting as a liaison/maintaining networks to advocate the needs/interests of clients
  • Participating in projects/committees/public education activities
  • Preparing statistical reports

How do I qualify?


  • Proficiency in English as well as in oral French at the advanced level

Relevant Skills and Knowledge:

  • Experience in and knowledge of victims’ issues (e.g. child abuse, sexual assault, domestic violence, homicide, etc.)
  • Demonstrated crisis response/intervention skills, needs assessment and risk assessment skills and ability in providing services that meet the needs of clients (e.g., victims of crime and/or marginalized/vulnerable clients)
  • Proven analytical and problem solving skills, communication, interpersonal/teamwork skills
  • Case management skills and ability to interpret and apply policies/procedures
  • Proficiency with computer operations to work with program database systems and MS Office
  • Ability to acquire and apply knowledge of the Criminal Justice System, the Victim/Witness Assistance Program and related legislation (e.g. Victims’ Bill of Rights)

** Important Pre-Assignment Application Process**

As part of the application process, please provide a written response (in English) of 250 words or less to describe the following:

  • Describe a time when you have led a case management file supporting a vulnerable client. In your response please also include the de-escalation process and/or how you resolved a complex issue.
  • Please include your pre-assignment response with your cover letter and resume and upload under ONE attachment. Applications that do not have the pre-assignment included will NOT be considered in the screening stage.

OPS Commitment to diversity, inclusion, accessibility, and anti- racism

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Additional Information:


1 Bilingual Temporary, duration up to 6 months, 720 Bay St, Toronto, Toronto Region, Vulnerable Sector Check

Compensation Group:

Ontario Public Service Employees Union
Understanding the job ad – definitions
Schedule: 6
Category: Administrative and Support Services
Posted on: Thursday, April 14, 2022


  • This ad is also available in French.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Development Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

  • Effective, January 1, 2022, the updated salary range for this position is $1,164.32 to $1,429.62 per week in alignment with the recently ratified OPSEU Unified 2022-2024 collective agreement.

How to apply:

  1. You must apply online.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Read the job description to make sure you understand this job.
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Monday, May 2, 2022 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.