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  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Our services
    • Criminal legal issues
    • Domestic violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • Youth legal issues
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
    • Languages
    • Contact us
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • Minimum experience requirements
      • More resources
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
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LAO social media policy

We use the social networks Twitter and LinkedIn to connect with Ontarians and stakeholders, and to participate in conversations happening online about access to justice.

What can you expect from our feeds?

@LegalAidOntario
Here we tweet LAO news items and announcements, fresh pieces from our blog, access to justice news, and everything related to legal aid in Ontario. Some information is operational (like: hours, services, clinic closures, etc.), but this account is primarily for public engagement.
LAO on LinkedIn
On LinkedIn we share blog posts, select news items and announcements, and some LAO in briefs.

Please note that we cannot process complaints over social media, and most questions about services will be directed to our contact us page to speak with someone at our call centre.

If you need legal help, please call 416‑979‑1446 in Toronto, or 1‑800‑668‑8258 outside of Toronto.


Who we are

Corporate accounts

The @LegalAidOntario, @AideJuridiqueON, and Legal Aid Ontario on LinkedIn accounts are managed by the LAO communications department.

Ambassador accounts

Ambassador accounts are managed by the person named on the account, with oversight provided by the communications department.

LAO Twitter accounts Account manager
@LegalAidOntario, @AideJuridiqueON Communications department
@CRO_LAO LAO Clinic Resource Office
@LAO_LAW, @laolawfr LAO LAW legal research

The nitty gritty

Monitoring

The LAO Twitter accounts are monitored consistently (though not constantly) during business hours, from 9‑5, Monday to Friday. Tweeting does not occur exclusively within these hours.

Twitter is not a source of official LAO policy

While LAO accounts will frequently tweet LAO policies and positions, messages squeezed into 140 characters don’t always manage to communicate the full scope of the information being linked to, and are not to be taken as the final word. The only official LAO policies are pieces of information that are labelled as such.

Replies

We’ll do our best to reply to any tweet with a question or concern about LAO services within twenty‑four hours. We can’t process complaints or give legal advice over social media, but we can direct you to somewhere that can.

Following

Following is not an endorsement from @LegalAidOntario.

Tweeting and retweeting

Retweeting is not endorsement. Tweets are never legal advice.

Media

If you have a media enquiry, please contact our media relations officer.

Questions? Please e-mail us.

Feedback

More questions or feedback about our digital activity? Please e-mail us.

French language services and social media

All information published on LAO‑hosted websites is in English and in French.

Similarly, tweets from LAO accounts sharing information published on LAO‑hosted websites will be in both official languages.

Retweets will sometimes be in only the language of the original tweet, be that English or French. French tweets will not link to English‑only information without a warning.

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Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: 0 minutes

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

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Legal Aid Ontario land acknowledgement

Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

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