Skip to content
Leave Site Now X
LAO Client Portal
Français
  • Legal Help
    • Apply for legal aid
      • What is legal aid?
      • Do I qualify for legal aid?
      • Apply now
      • Client Portal
    • Our services
      • About our services
      • Family legal issues
      • Criminal legal issues
      • Refugee and immigration legal issues
      • Domestic violence legal issues
      • Mental health legal issues
      • Youth legal issues
      • Getting help at court (duty counsel)
      • Services in French
    • column-break
    • Find help
      • Find a lawyer
      • Find a legal clinic
      • Find a duty counsel office
      • Find a legal aid office
      • Speak to a representative
    • column-break
    • FAQ
      • Frequently asked questions
    • Other
      • Languages
      • What do you think about our services?
      • Contact
  • For Legal Professionals
    • For roster lawyers
      • Legal Aid Online
      • About Legal Aid Online
      • Contacts for lawyers
      • Forms library
      • Billing
      • Mentoring
      • Audit and compliance
      • LAO LAW
      • Case management
      • Roster resources
      • Test case funding
    • column-break
    • Working with legal aid
      • Join legal aid roster
      • Minimum experience requirements
      • Careers
    • LASA 2020
      • Legal Aid Services Act 2020 policies
      • LASA 2020 process updates for lawyers
    • column-break
    • Duty counsel
      • Service guides
    • News
      • News for lawyers
      • Better Billing Bulletin
  • About
    • Legal Aid Ontario
      • About
    • Our people
      • Our clients
      • Executive team
      • Board of directors
    • column-break
    • Resources
      • News
      • Reports
      • Publications
      • Open government
      • Social media
    • column-break
    • LASA 2020
      • Legal Aid Services Act
      • LASA 2020 rules and policies
      • LASA 2020 glossary
    • Careers
      • Job openings
    • Other
      • Consultations
  • Contact

LAO Client Portal
  • Legal Help
    • Apply for legal aid
      • What is legal aid?
      • Do I qualify for legal aid?
      • Apply now
      • Client Portal
    • Our services
      • About our services
      • Family legal issues
      • Criminal legal issues
      • Refugee and immigration legal issues
      • Domestic violence legal issues
      • Mental health legal issues
      • Youth legal issues
      • Getting help at court (duty counsel)
      • Services in French
    • column-break
    • Find help
      • Find a lawyer
      • Find a legal clinic
      • Find a duty counsel office
      • Find a legal aid office
      • Speak to a representative
    • column-break
    • FAQ
      • Frequently asked questions
    • Other
      • Languages
      • What do you think about our services?
      • Contact
  • For Legal Professionals
    • For roster lawyers
      • Legal Aid Online
      • About Legal Aid Online
      • Contacts for lawyers
      • Forms library
      • Billing
      • Mentoring
      • Audit and compliance
      • LAO LAW
      • Case management
      • Roster resources
      • Test case funding
    • column-break
    • Working with legal aid
      • Join legal aid roster
      • Minimum experience requirements
      • Careers
    • LASA 2020
      • Legal Aid Services Act 2020 policies
      • LASA 2020 process updates for lawyers
    • column-break
    • Duty counsel
      • Service guides
    • News
      • News for lawyers
      • Better Billing Bulletin
  • About
    • Legal Aid Ontario
      • About
    • Our people
      • Our clients
      • Executive team
      • Board of directors
    • column-break
    • Resources
      • News
      • Reports
      • Publications
      • Open government
      • Social media
    • column-break
    • LASA 2020
      • Legal Aid Services Act
      • LASA 2020 rules and policies
      • LASA 2020 glossary
    • Careers
      • Job openings
    • Other
      • Consultations
  • Contact

Quality Service Expectations for Consent and Capacity Board matters

Although the unique nature of the CCB client group requires an individualized approach with each client, a roster member shall strive to:

  1. Maintain competence in accordance with the Rules of Professional Conduct of the Law Society of Ontario and, in particular, maintain knowledge of the substantive law and procedure in the area of mental health law.
  2. Respond promptly to the inquiries of rights advisers and representatives of the Public Guardian and Trustee (PGT) or Legal Aid Ontario (LAO)  seeking counsel for a client.
  3. Make reasonable efforts to accommodate clients with special needs, including those who require interpreters.
  4. Contact the client as soon as it is practical to do so upon accepting the case.
  5. Meet with the client in person prior to the hearing (subject to exigent circumstances relating to the proximity of the retainer to the hearing and the client’s willingness and ability to do so).
  6. Review the client’s health record prior to the hearing (subject, again, to exigent circumstances relating to the proximity of the retainer to the hearing, the availability of such records and the client’s withholding of permission to do so).
  7. Seek instructions respecting procedural matters such as the waiver of statutory time frames for the conduct of the hearing and adjournment requests.
  8. Maintain, to the fullest extent possible, a solicitor-client relationship in accordance with the Rules of Professional Conduct of the Law Society of Ontario. In particular the roster member will:
    • treat the client with dignity;
    • respond promptly to reasonable inquiries from the client;
    • provide the client with the information necessary to make informed decisions respecting his or her representation;
    • respect the client’s instructions fully within the bounds of his or her professional obligations;
    • advance the client’s position; and
    • maintain solicitor client privilege.
  9. Inform the client of his or her right of appeal.
  10. Inform the client of his or her right to written reasons of the Board.
  11. Make reasonable efforts to inform the client of the decision of the Board and to explain the implications of the decision.
  12. Ensure the client’s interests are protected, including filing a notice of appeal where it is in the client’s interests to do so.
  13. Cooperate, where authorized to do so by the client, with a successor roster member or other lawyer in respect of any appeal brought by the client.
  14. Upon accepting a certificate in respect of an appeal, provide his or her opinion to LAO as required.
  15. Respond promptly to communications from LAO.

For more information

  • Material for review by roster members authorized to provide legal aid services in health law consent and capacity matters
  • This form is feedback only.
  • This field is for validation purposes and should be left unchanged.
Go back to top

Site footer

Sign-up for email alerts about upcoming consultations.

Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: 0 minutes

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

Links

  • Freedom of information requests
    • Privacy policy
  • Accessibility policy
    • Terms of use
  • What do you think about our services?
    • Contact us
  • Sitemap

Legal Aid Ontario on social media

  • Social
    • Facebook
    • Intagram
    • LinkedIn
    • Twitter
    • YouTube
Legal Aid Ontario

Legal Aid Ontario land acknowledgement

Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

Legal Aid Ontario copyright information

Legal Aid Ontario © 2025