Welcome to Legal Aid Online! To make sure this secure billing portal is effective for you, read this important information before you get started.
Read the User Agreement very carefully before using Legal Aid Online. It contains important information about Legal Aid Ontario’s security and privacy policies.
Legal Aid Online user responsibility
Legal Aid Ontario is not responsible for any activity on Legal Aid Online by any person(s) you may have authorized to access your Legal Aid Online account. You agree to accept responsibility and liability for all transactions or activities that occur under your account whether made by you or any other designated person(s).
When you first sign in
The first time you sign in to Legal Aid Online, you will be prompted to change your password. It is important that you complete the challenge question and provide an up‑to‑date email address. Check the User Guide for more information about your password.
Bookmarking the Legal Aid Online sign-in page
When you sign in to Legal Aid Online our server immediately generates a unique and secure connection. As a result, you can’t bookmark the site once you’ve signed in. However, you can navigate to the home page, and bookmark this before you sign in:
- Bookmarking with Internet Explorer: If you are using Internet Explorer, just add click “Add to Favourites” under the Favourites tab.
- Bookmarking with Firefox: Open the “Bookmarks” drop‑down menu, and choose “Bookmark This Page.” You can also type Ctrl‑D to save the bookmark.
Sharing your password
We recommend that you check out the “Password Tips” section in the User Guide for more information about your password.
After lawyer accounts are paid, some accounts may be randomly selected for post‑payment examination. Lawyers will be notified if their accounts have been selected for examination and will be notified of the results.
Check the Message Centre when you sign in. This is where you’ll find notices about when the site will be unavailable for scheduled maintenance, and other information.
I am not comfortable using technology. Is the client portal the only way to apply for legal aid?
If you are not comfortable with technology, you can speak with one of our contact centre agents. Please call 1‑800‑668‑8258 (or 416‑979‑1446 if in Toronto) Monday to Friday from 8:00 a.m. to 5:00 p.m.
Is a computer required to use the client portal?
The client portal is available to use on all electronic, Wi‑Fi or data enabled devices (i.e. smart phones, tablets, and computers, etc.).
What information is needed to complete an online application as seamlessly as possible?
You will need: verification of OW/ODSP, if applicable (member ID or a recent stub picture) your client ID (starts with CLT), if you have applied for legal aid before. This is not required, but helpful in expediting the process. Infographics Click here to download image. Open a larger version
How long will it take to complete an online application?
About 15 minutes. Less time is required if you are an existing LAO client because you will not be required to set up a profile and enter your personal contact information. If you are an existing client and need to update your contact information, you can do this in the portal. Infographics Click here to…
Can anyone apply for legal aid using the client portal?
Phase one has specific criteria that needs to be met in order for applicants to be able to apply online. The applicant must: be in receipt of Ontario Works, or Ontario Disability Support Program, or have no income have a criminal defence, family, child protection or Immigration/Refugee matter that is in Ontario not own any…