What is the client portal?

The client portal is an existing online feature for clients. Clients have the option to sign up to electronically sign the Consent and Declaration (C&D) and view LAO application documents.

On May 17, 2021, the client portal will allow Ontarians with specific legal needs and who meet certain financial criteria to apply online. There are several client portal enhancements with this release, such as allowing users to check the status of their application, updating personal information (such as address and email) and submitting requested documentation through their portal account, rather than dropping it off in person or mailing it in.