Support staff – client service representative

Waterloo Region Community Legal Services (WRCLS)

Waterloo Region Community Legal Services (WRCLS) is a community legal aid clinic located in Kitchener. We provide legal services in the areas of housing, income maintenance, employment law, consumer and debt law and immigration to the low income community in Waterloo Region. WRCLS is seeking a full time support staff /Client Service Representative.

Preferred skills & experience:

Post-secondary diploma
Amazing client service skills and professionalism
Legal assistant or administrative assistant experience
Excellent computer skills
Excellent oral and written communication skills
Ability to manage competing priorities and respond to tight deadlines with careful attention to detail
Commitment to the social justice work of the legal clinic, e.g. delivering high quality legal services to low income individuals and groups
Ability to work in a friendly and cooperative manner with colleagues
Understanding of community based legal services
Second language an asset

Responsibilities:

Front desk duties including answering and routing calls, making initial client contact, creating intakes, providing appropriate referrals, providing basic information regarding clinic services;
Provide general administrative support to lawyers and caseworkers including faxing, photocopying, filing, responding to telephone calls, correspondence, document drafting, scheduling meetings, interpretation requests;
Recording details of client intakes and referrals in clinic client management system.

Salary

Salary Range: $51,000.00 to $59,000.00 depending on experience. Benefits include employer RRSP contributions and extended health benefits. Starting vacation entitlement of 20 days per year.

To apply

We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation. Any requests for accommodation will be kept strictly confidential.

Please submit your resume by email no later than June 28, 2024 to lynn.kubis@wrcls.clcj.ca

Only those selected for an interview will be contacted.