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LAO Client Portal
  • Legal Help
    • Apply for legal aid
      • What is legal aid?
      • Do I qualify for legal aid?
      • Apply now
      • Client Portal
    • Our services
      • About our services
      • Family legal issues
      • Criminal legal issues
      • Refugee and immigration legal issues
      • Domestic violence legal issues
      • Mental health legal issues
      • Youth legal issues
      • Getting help at court (duty counsel)
      • Services in French
    • column-break
    • Find help
      • Find a lawyer
      • Find a legal clinic
      • Find a duty counsel office
      • Find a legal aid office
      • Speak to a representative
    • column-break
    • FAQ
      • Frequently asked questions
    • Other
      • Languages
      • What do you think about our services?
      • Contact
  • For Legal Professionals
    • For roster lawyers
      • Legal Aid Online
      • About Legal Aid Online
      • Contacts for lawyers
      • Forms library
      • Billing
      • Mentoring
      • Audit and compliance
      • LAO LAW
      • Case management
      • Roster resources
      • Test case funding
    • column-break
    • Working with legal aid
      • Join legal aid roster
      • Minimum experience requirements
      • Careers
    • LASA 2020
      • Legal Aid Services Act 2020 policies
      • LASA 2020 process updates for lawyers
    • column-break
    • Duty counsel
      • Service guides
    • News
      • News for lawyers
      • Better Billing Bulletin
  • About
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    • column-break
    • Resources
      • News
      • Reports
      • Publications
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    • column-break
    • LASA 2020
      • Legal Aid Services Act
      • LASA 2020 rules and policies
      • LASA 2020 glossary
    • Careers
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    • Other
      • Consultations
  • Contact

Other ways we can help

If you do not qualify for a lawyer that we will help pay for, there are other ways that we might be able to help.

Over the phone

When you call we can help you in over 300 languages and you can:

  • get referrals to help with your legal problem (such as duty counsel and legal clinics)
  • get referrals to other agencies
  • talk to a lawyer for a maximum of 20 minutes if you have a family legal problem. The lawyer will give you general legal advice and explain what you can do to help with your legal case

Day of court

If you qualify, and need legal help on your day of court, you can talk to our lawyers at the courthouse (they are called duty counsel). Duty counsel can:

  • give you advice and information
  • tell you about your rights and what you have to do
  • tell you how the court process works
  • in some cases, help you with your documents
  • in some cases, represent you

Check the table below to see if you qualify for duty counsel services.

Number of family members Family and criminal matters
1 $45,440
2 $45,440
3 $45,440
4 $45,440
5 $50,803

If you do not qualify for duty counsel services, speak to a legal aid worker at the courthouse. Legal aid workers are Legal Aid employees who can give you legal information, information about the court process, and tell you about other resources that may help.

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Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: 1 minutes

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

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