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LAO Client Portal
  • Legal Help
    • Apply for legal aid
      • What is legal aid?
      • Do I qualify for legal aid?
      • Apply now
      • Client Portal
    • Our services
      • About our services
      • Getting help at court (duty counsel)
      • Family legal issues
      • Criminal legal issues
      • Refugee and immigration legal issues
      • Domestic violence legal issues
      • Mental health legal issues
      • Youth legal issues
      • Get help from a system navigator
      • Services in French
    • column-break
    • Find help
      • Find a lawyer
      • Find a legal clinic
      • Find a duty counsel office
      • Find a legal aid office
      • Speak to a representative
    • Service Finder
      • Find help for your legal issue in your location
    • column-break
    • FAQ
      • Frequently asked questions
    • Other
      • Languages
      • What do you think about our services?
      • Contact
  • For Legal Professionals
    • For roster lawyers
      • Legal Aid Online
      • About Legal Aid Online
      • Contacts for lawyers
      • Forms library
      • Billing
      • Mentoring
      • Audit and compliance
      • LAO LAW
      • Case management
      • Roster resources
      • Test case funding
    • column-break
    • Working with legal aid
      • Join legal aid roster
      • Minimum experience requirements
      • Careers
    • LASA 2020
      • Legal Aid Services Act 2020 policies
      • LASA 2020 process updates for lawyers
    • column-break
    • Duty counsel
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Other ways we can help

If you do not qualify for a lawyer that we will help pay for, there are other ways that we might be able to help.

Service Finder

The Service Finder is an online tool that can help you find the right services and resources for your legal issue in just a few clicks. Go to the Service Finder.

Over the phone (current wait time is: 0 minutes)

When you call , we can help you in over 300 languages and you can:

  • get referrals to legal aid services to help with your legal problem (such as duty counsel and legal clinics)
  • get referrals to resources and other agencies
  • talk to a legal aid worker or lawyer for a maximum of 20 minutes if you have a criminal or family legal problem. If you qualify, a lawyer can give you legal advice about your court case
  • Toronto: 416‑979‑1446,
  • Toll free: 1‑800‑668‑8258,
  • Teletypewriter (TTY): 711

Day of court

If you do not have a lawyer and need help on your day of court, you can talk to our lawyers at the courthouse (they are called duty counsel). If you qualify, duty counsel can:

  • give you legal advice
  • tell you how the court process works
  • help you negotiate a resolution
  • in some cases, help with your legal documents
  • in some cases, represent you in court

Check the table below to see if you qualify for duty counsel services.

Family size Family income must be lower than Assets must be lower than
1-4 $45,440 $15,000
5+ $50,803

If you do not qualify for duty counsel services, you can still get legal information and referrals to other services from duty counsel and legal aid workers. Legal aid workers are legal aid employees who can help with administrative appearances (adjournments) and give you information about the court process, forms, and tell you about other resources that may help.

  • This form is feedback only.
  • This field is for validation purposes and should be left unchanged.

Service Finder

Answer a few questions to find the office, clinic or service that can help with your legal issue
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Call us toll free at 1‑800‑668‑8258

Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

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Live Chat Tool

Send general inquiries to a live agent from Monday to Friday between 9 am and 5 pm EST.

Service Finder

Answer a few questions to find the office, clinic or service that can help with your legal issue.

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