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Français LAO Client Portal
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  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Our services
    • Criminal legal issues
    • Domestic violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
    • Languages
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • Minimum experience requirements
      • More resources
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
    • About
      • By-laws
      • Our clients
      • Board of Directors
      • Executive Team
      • Board Advisory Committees
      • Sidney B. Linden Award
      • French Language Services
    • Legal Aid Services Act, 2020
      • LASA 2020 Rules and Policies
      • LASA 2020 glossary
    • Consultations
    • LAO Consultation Registry
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
    • Careers
    • Contact Us
  • FAQ

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If you have any questions about Legal Aid Ontario, our operations, or the data collected and made available through our Open Data and Open Information sections, please contact us for further information.

Several options for connecting with LAO are listed below:

Freedom of information requests

A Freedom of Information (FOI) request is an official written request for information. Your rights to make this request are covered by the Freedom of Information and Protection of Privacy Act (FIPPA) (which provides individuals with the right to request personal information about themselves as well as general records) and the Legal Aid Services Act (LASA), 1998 (which allows collection of personal information within the definition of FIPPA to help LAO fulfill its mandate).

How to make a Freedom of Information request

Media inquiries

To request comment or information from Legal Aid Ontario, all media enquiry calls must be directed to Communications. Please contact: media@lao.on.ca

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Monday to Friday (excluding holidays)
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NOTE: Information about ongoing cases and LAO clients, past and present, is considered confidential and cannot be released.

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Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: The CLSC is currently closed.

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

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Legal Aid Ontario land acknowledgement

Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

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