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Français LAO Client Portal
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  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Our services
    • Criminal legal issues
    • Domestic violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
    • Languages
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • Minimum experience requirements
      • More resources
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
    • About
      • By-laws
      • Our clients
      • Board of Directors
      • Executive Team
      • Board Advisory Committees
      • Sidney B. Linden Award
      • French Language Services
    • Legal Aid Services Act, 2020
      • LASA 2020 Rules and Policies
      • LASA 2020 glossary
    • Consultations
    • LAO Consultation Registry
    • Open Government
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Response to procurement inquiry

In August 2016, The Ministry of the Attorney General received an anonymous complaint alleging inappropriate practices at LAO. Staff at the Ministry advised Legal Aid Ontario (LAO) of the complaint, and also advised that they would not be taking any action on their part. LAO retained an independent third party to undertake an audit of the practices that were the subject of the complaint. The complaint alleged that three (3) senior-level LAO representatives engaged in inappropriate procurement practices and/or cover-up of such practices as well as poor project management regarding the implementation of the Clinic Information Management System (CIMS) project. The independent auditor was requested to review the complaint to determine if there was any validity to the complaint. LAO provided all records and access to the individuals named in the complaint as well as access to any other employees identified by the auditor. Overall, the report found that the management of the project was done well. The independent auditor provided a few suggestions to strengthen risk governance in the future. LAO will continue to refine its enterprise-wide process for risk management in support of the recommendations. The investigation concluded that all of the allegations of unethical and illegal activities related to the CIMS project were unfounded.

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Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

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Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

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