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Legal Aid Ontario will be closed on October 2
Please note that we will be closed on Monday, Oct. 2 to commemorate Truth and Reconciliation Day. Offices and the call centre will resume regular business hours on Tuesday, Oct. 3.

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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Our services
    • Criminal legal issues
    • Domestic violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • Youth legal issues
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
    • Languages
    • Contact us
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • Minimum experience requirements
      • More resources
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
    • About
      • By-laws
      • Our clients
      • Board of Directors
      • Executive Team
      • Board Advisory Committees
      • Sidney B. Linden Access to Justice Award
      • French Language Services
    • Legal Aid Services Act, 2020
      • LASA 2020 Rules and Policies
      • LASA 2020 glossary
    • Consultations
    • LAO Consultation Registry
    • Open Government
    • Reports
    • Publications
    • News
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  • FAQ

LAOiFax

LAOiFax is an electronic cover sheet for your fax that is populated using information such as the type of document and certificate number. Based on these fields, iFax generates a reference number which will appear at the top of the cover sheet. LAO’s fax system uses this number to route your document to the appropriate department.

Getting started

  1. To access LAOiFax, log in to Legal Aid Online and select “LAOiFax”.
  2. Fill in the requested fields. The “From” section will automatically populate from LAO’s records.
  3. To view the documents available for selection, click the magnifying glass to the right of the “Document Type” field.
  4. Enter the associated certificate. You can click the magnifying glass to the right of the field to use the look‑up feature, or you can enter the certificate number manually.
  5. Once you have filled in all the fields, the iFax reference number will appear at the top of the page. This number will ensure LAO’s system routes your fax to the appropriate department.
  6. After all fields have been entered, click the Print icon.

IMPORTANT: always use the print icon to print the iFax cover page. Using the browser print function will not enable the special encoding required for LAOifax.

  • This form is feedback only.
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Current wait time: The CLSC is currently closed.

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

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