Simplified duty counsel account submission and improved reporting
Published: December 4, 2025
Starting Dec. 7, you will only need to submit one account for both criminal and family services, rather than multiple separate accounts.
A new dropdown menu also has been added to the account page to make it easier to select the appropriate service category for each client and improve reporting accuracy.
Key benefits
This update will:
- Simplify administrative processes by reducing both the number of accounts staff need to prepare and the frequency of rejected accounts due to time overlap.
- Improve data accuracy and consistency, ensuring more reliable reporting on services provided.
- Enhance analytics and planning, allowing for clearer insight into service volumes across areas and demographics.
For further details on the new account page, please view job aid and demonstration video. You will need to log into LAO Law and copy and paste the URL below into your browser.