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Français LAO Client Portal
Français LAO Client Portal
  • Services
    • Temporary service changes due to COVID-19
    • COVID-19 and the courts: Answers to frequently asked questions
    • Our services
    • Criminal legal issues
    • Domestic violence
    • Family legal issues
    • Mental health legal issues
    • Refugee and immigration legal issues
    • Legal clinics
    • How to apply
    • Find a lawyer
      • Finding the right legal aid lawyer
    • What do you think about our services?
    • Languages
  • For legal professionals
    • COVID-19: Ongoing list of supports for lawyers
    • LASA 2020 process updates for lawyers
    • Changes to policies and certificate coverage
    • Roster resources
      • Audit & Compliance
      • Billing
      • Case management
      • Forms library
      • Legal Aid Services Act, 2020 policies
      • Legal Aid Online
      • LAO LAW
      • Minimum experience requirements
      • More resources
    • Do legal aid work
    • Mentoring
    • Test case funding
    • News for lawyers
    • B3 Newsletters
    • Contacts for lawyers
  • Corporate
    • About
      • By-laws
      • Our clients
      • Board of Directors
      • Executive Team
      • Board Advisory Committees
      • Sidney B. Linden Award
      • French Language Services
    • Legal Aid Services Act, 2020
      • LASA 2020 Rules and Policies
      • LASA 2020 glossary
    • Consultations
    • LAO Consultation Registry
    • Open Government
    • Reports
    • Publications
    • News
    • Social media
    • Careers
    • Contact Us
  • FAQ

Other ways we can help

If you do not qualify for a lawyer that we will help pay for, there are other ways that we might be able to help.

Over the phone

When you call we can help you in over 300 languages and you can:

  • get referrals to help with your legal problem (such as duty counsel and legal clinics)
  • get referrals to other agencies
  • talk to a lawyer for a maximum of 20 minutes if you have a family legal problem. The lawyer will give you general legal advice and explain what you can do to help with your legal case

Day of court

COVID-19: Beginning March 24, you can speak to duty counsel over the phone about your criminal matter without having to qualify.

If you qualify, and need legal help on your day of court, you can talk to our lawyers at the courthouse (they are called duty counsel). Duty counsel can:

  • give you advice and information
  • tell you about your rights and what you have to do
  • tell you how the court process works
  • in some cases, help you with your documents
  • in some cases, represent you

Check the table below to see if you qualify for duty counsel services.

Number of family members How much money does your family earn in a year?
1 $22,720
2 $32,131
3 $39,352
4 $45,440
5+ $50,803

If you do not qualify for duty counsel services, speak to a legal aid worker at the courthouse. Legal aid workers are Legal Aid employees who can give you legal information, information about the court process, and tell you about other resources that may help.

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Need legal help?

Call us toll free at 1‑800‑668‑8258 Monday to Friday from 8 a.m. to 5 p.m. (EST) for help in over 300 languages.

Current wait time: The CLSC is currently closed.

Wait times: Monday is our busiest day. For faster service, try calling Tuesday through Friday, 8 a.m. to 5 p.m.

Legal Aid Ontario is a safe and respectful space for our clients and employees. Verbal or threats of physical abuse will not be tolerated. Abusive behaviour may result in refusal of service.

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Legal Aid Ontario land acknowledgement

Land acknowledgement: Legal Aid Ontario recognizes that its work, and the work of its community partners take place on traditional Indigenous territories across the province.

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