Contact us
Do you need legal help?
The fastest way to get legal aid help is to call Legal Aid Ontario toll-free at 1‑800‑668‑8258 from Monday to Friday from 8 a.m. to 5 p.m. If you are in a correctional facility or seeking services such as summary legal advice, please call from Monday to Friday from 8 a.m. to 5 p.m.
You should always call us before visiting an office. Legal Aid Ontario accepts collect calls.
Telephone
Toronto: 416‑979‑1446
Toll free: 1‑800‑668‑8258
Teletypewriter (TTY): 711
LAO uses Bell Relay Service for calls from people who are deaf, hard of hearing, or have speech disabilities and use a teletypewriter (TTY) or video relay service (VRS).
Live chat
Legal Aid Ontario (LAO) has expanded its live chat feature to all client web pages to allow website visitors to send general inquiries to a live agent from Monday to Friday between 9 a.m. and 5 p.m. EST.
Francophone legal advice lines
If you are a French-speaking client, you can receive free, confidential advice and referrals by telephone.
For general inquiries
Mailing address
Provincial head office
Atrium on Bay
20 Dundas Street West, Suite 730
Toronto, Ontario M5G 2H1
General inquiries: info@lao.on.ca
FAX: 416‑979‑8669
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Media:
To request comment or information from Legal Aid Ontario, all media enquiry calls must be directed to Communications. Please contact: media@lao.on.ca
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External relations:
To reach Legal Aid Ontario’s External Relations department, please contact: external.relations@lao.on.ca
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Complaints:
How to make a complaint about our services or report suspected fraud or wrongdoing. You do not have to tell us your name. We accept anonymous complaints.
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Freedom of information requests:
Client account services
This Department is responsible for managing Billings and Securities, such as client accounts subject to Contribution Agreements, registered LAO Liens, Court awarded costs and client account refunds. If you wish to receive your refund via EFT (Electronic Fund Transfer / direct deposit) kindly provide Legal Aid Ontario with a copy of a void cheque, or a copy of the direct deposit information from your bank to the attention of the Refund Desk via email ClientAccountServices@lao.on.ca or fax 416-979-8869. Please DO NOT upload the bank information to the client portal.
clientaccountservices@lao.on.ca
Toronto: 416‑979‑2352 ext. 3337
Toll free: 1‑800‑668‑8258 ext. 3337
Fax: 416‑979‑8869
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