Intake/Reception/Litigation Support Worker

South Etobicoke Community Legal Services (SECLS)

1-year contract with potential to become permanent

South Etobicoke Community Legal Services (SECLS) is a dynamic community legal clinic serving the low-income members of the South Etobicoke community. We are a non-profit, charitable organization funded by Legal Aid Ontario. We provide poverty law services in the areas of immigration, employment, housing and social assistance and engage in law reform and community development.

Purpose of the position

We are seeking an intake/reception/litigation support worker to join our team. Our office is comprised of four lawyers, two administrative staff including the intake worker and a law student. Reporting to the Lawyer-Director the intake worker is responsible for performing the clinic intake and reception functions, providing casework support on client files to the clinic’s caseworkers and providing support with respect to the day-to-day administration of clinic services. The person chosen will share our commitment to providing high-quality legal services to community members in a way that is fair, equitable and empowering.

Major duties and responsibilities


  • Answer and respond to intake calls and emails (“intakes”) from clients and the public
  • Provide information to intakes about services, processes and procedures
  • Screen intakes to determine eligibility for SECLS services
  • Collect demographic information from intakes
  • Gather information and documentation to determine the nature of intakes
  • rovide legal information including referrals to other legal services, social agencies, or government services and assist with follow up as needed/appropriate
  • Assign cases to appropriate staff and caseworkers
  • Open and assign cases and record all appropriate information into Client Information Management System (CIMS)

Litigation support

  • Assist ODSP applicants with preparing and submitting IR requests
  • Assist ODSP applicants with preparing and submitting appeals to the Social Benefits Tribunal and requesting submissions from the Disability Adjudication Unit
  • Maintain ODSP hearing spreadsheet
  • Draft correspondence, affidavits, and statutory declarations under the supervision of clinic legal staff
  • Other duties as may be assigned by management

Community development, outreach & education

  • Assist with the development of educational materials to inform the public of their rights, obligations and benefits
  • Act as a resource person for community groups
  • Participate in community development and law reform activities
  • Other duties as may be assigned by management

Administrative/clinic operations

  • Receive incoming mail and email and docket if necessary, inform caseworker and upload to CIMS
  • Receive incoming faxes and if necessary email caseworker and upload to CIMS
  • Attend meetings with staff as required
  • Other duties as may be assigned by management

The applicant should have the following qualifications:

  • Knowledge and experience working in areas of poverty law
  • Paralegal qualification and member in good standing with the Law Society of Ontario is an asset
  • Ability to work in a fast-paced, high-volume environment with community members who may be in distress
  • Strong interpersonal and customer service skills
  • Ability to adapt to case management systems used by legal clinics; experience with CIMS is an asset
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to work independently and part of a team
  • In-person attendance at the office is expected, subject to lockdowns due to COVID-19
  • Vaccination against COVID-19 unless the selected candidate has a
    valid exemption under the Ontario Human Rights Code

Annual salary range is $50,000-$55,000 per annum plus group benefits package and RRSP contributions.

To apply:

Please email the application including cover letter and CV to

The deadline for applications is Wednesday May 25, 2022 at 5 p.m. Please use the subject line: SECLS Intake Worker.

Applicants from historically disadvantaged groups are encouraged to apply.

The anticipated start date is June 27, 2022.

We thank all applicants, however only those selected for an interview will be contacted.