Improvements to certificate billing processes
Tuesday, September 23, 2014
LAO continues to streamline many of its administrative and billing processes—as requested during consultations with several law associations last year—to better meet the needs of LAO’s panel lawyers. And it’s providing full public disclosure on its progress via a web page we’ve created to help lawyers stay up-to-date on our improvements as we make them.
“We have listened and responded to Ontario’s lawyers, and now have identified dozens of major improvements they have suggested and that we can make to improve their experience in doing their work.”
“We have listened and responded to Ontario’s lawyers, and now have identified dozens of major improvements they have suggested and that we can make to improve their experience in doing their work,” says Bob Ward, CEO and President of Legal Aid Ontario.
“Lawyers who take legal certificates are central to ensuring fair treatment and access to justice for Ontario’s most disenfranchised people. They make a valuable contribution to the delivery of poverty law services in this province, and we are committed to strengthening that relationship.”
LAO hosted consultations with lawyers from the Criminal Lawyers’ Association, the County and District Law Presidents’ Association, the Family Law Association, the Refugee Lawyers’ Association, the Mental Health Legal Committee and the Ontario Bar Association to gain the bar’s feedback on how LAO could do better.
The result was a list of potential improvements to LAO billing processes – and LAO is committed to addressing it. LAO will also provide full public disclosure on its progress via a lawyer feedback page we’ve created to help lawyers stay up-to-date on our improvements as we make them.
The changes so far include:
- “Pay to max” payment to lawyers for fees if only issue in account relates to a disbursement expense
- a designated person for mental health issues in GTA
- an easier way to change passwords on Legal Aid Online
- beginning to host “how to bill” sessions with lawyers across the province
- a monthly report on the Legal Aid Online portal that reminds lawyers of the amount of time they have left to bill for their work
- providing, when necessary, refugee/immigration service coverage for a person who needs a lawyer for two or more legal matters at the same time