Toronto Refugee Law Office to implement recommendations in RLO evaluation report by December 2014

Posted: Tuesday, August 5, 2014

LAO initiated an evaluation of its Refugee Law Office (RLO) in response to legislative changes and as part of its commitment to accountability and excellence in client service. The final report, "Driving towards success", produced in May 2013, recognizes the RLO’s high-quality service and lauds the RLO’s staff and management for their dedication and knowledge saying, “they go above and beyond expectations when it comes to providing client service.”

The report includes 30 recommendations for improvements that will help the RLO do its work more efficiently, further enhance services and address accountabilities. The RLO began implementing the report’s recommendations in October 2013.

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Jawad A. Kassab - LLB, MDiv, MBA
Executive Lead, Refugee Services Transformation
Legal Aid Ontario
Telephone (416) 979-1446 x4705
Fax (416) 979-2948