LAO Newsroom

LAO opens Integrated Legal Services Office in Ottawa to meet diverse client needs

Posted on: Wednesday, May 8, 2013

Ottawa, May 2013 – Legal Aid Ontario (LAO)’s Family Law Office in Ottawa is now the Integrated Legal Services Office. The renamed facility, which opened in December, provides eligible low-income Ontarians with a single access point to more legal aid services.

“We are expanding our services significantly, and changing the name of our office to reflect this expansion. It will better serve clients with intersecting legal needs.” explains Nathalie Champagne, Ottawa district area director. “Our plan is to become a one-stop shop for this district, with a network of staff lawyers and other legal workers who can support clients who face multiple legal issues.”

New services for Ottawa clients

In addition to traditional family services, Ottawa’s Integrated Legal Services Office provides new services for clients such as:

  • assistance with refugee and immigration law matters including but not limited to preparation of claims, representation before the IRB, representation at detention hearings and in some cases assistance with appeals and judicial review matters
  • assistance for Ontario Disability Support Program appeals when they are referred by Ottawa community legal clinics
  • help with eviction matters when they are referred by Ottawa community legal clinics
  • general legal advice
  • public legal information

The office has also partnered with the Clinique juridique francophone de l'Est d'Ottawa to support its local French-speaking clients who have family law issues.

Family services for Ottawa clients will continue

Ottawa’s Integrated Legal Services Office will continue to provide:

  • family law services such as help with documents; advice in some circumstances
  • full representation by staff lawyers in family and Child and Family Service Act matters for eligible family law clients
  • referrals to other social service agencies
  • support for the city’s Family Law Information Centre (FLIC) staff in their efforts to help clients prepare the documentation they will require when they go to court; FLICs are located in family courts across Ontario, and provide eligible clients with free assistance and information on family law issues


Feroneh Neil
Communications and Stakeholder Relations, Legal Aid Ontario
Phone: 416-979-2352, ext. 5103
Email: and/or