Toll-free service wait times continue to drop

Posted on: Wednesday, January 26, 2010

Legal Aid Ontario’s toll-free assistance line is continuing to meet the demand of low-income Ontarians who need assistance and information. High call volumes continue to demonstrate the value of the toll-free service, with 17,767 calls at the Tier 1 level and 6,081 calls at the Tier 2 level received during the month of December. LAO’s most recent toll-free wait time data demonstrates continued improvements. During the month of December, the average wait time for a caller to speak with a client service representative was just one minute and two seconds.

LAO also continues to enhance its toll-free summary legal advice service to provide more assists to low-income Ontarians. During the month of November, LAO’s toll-free staff lawyers provided a total of 306 assists –203 assists to clients with criminal law matters and 103 assists to clients with family matters.

Call 1-800-668-8258 toll-free (or 416-979-1446 in Toronto) to get legal aid help in over 120 languages.