LAO Newsroom

Legal Aid Ontario transforms services in Peel Region

Posted on: Monday, March 29, 2010

Legal Aid Ontario is continuing its province-wide transformation of service delivery in the Peel Region. LAO is streamlining administration, phasing out its current structure of legal aid application offices and moving towards a model that provides a wider range of legal aid services over the phone and in courthouses.

Clients in the Peel Region will be able to apply for legal aid through our toll-free number (Dial 1-800-668-8258 and press 0). Other services such as family summary legal advice – assistance not offered at legal aid offices – are also available to eligible clients in 120 languages through simultaneous interpreting services. Legal Aid Ontario accepts collect calls.

Clients can now also apply for legal aid at the courthouse. LAO is improving staff support to duty counsel services in all GTA criminal courthouses, as part of a commitment to the province's strategy to reduce court delays.  The legal aid offices in Brampton, Toronto, North York and Newmarket will become sites for family law centres in the coming months. These family law service centres will provide low-income Ontarians access to a wide range of family law services, including application intake.

Legal Aid Ontario's new service model improves the management of legal aid services in the GTA Region. The legal aid office in Toronto is now the GTA District office, which will be the hub for all legal aid certificate and related services in the GTA Region.  Legal aid services in the GTA are supported by three directors, who are based out of the GTA District office. Maureen Hastings, Director of Administration, Immigration and Civil Law Services; Paula Beard, Director of Criminal Law Services and Sheilagh O’Connell, Director of Family Law Services will be working together to support clinics, service providers and duty counsel, manage client services and build relationships with justice system partners in the GTA.

We look forward to working with you to ensure the legal needs of low-income Ontarians continue to come first.

For more information

For more information regarding the Legal Aid Ontario Transformation please refer to this link.