Publications & Resources

Legal Aid Ontario Transformation

Publications & Resources

Last updated: May 19, 2010


Legal Aid Ontario is transforming legal aid services across the province. LAOs recently launched modernization strategy improves resources for clients, provides better value for taxpayers, and supports Ontarios justice system reforms.

LAOs toll-free number, legal aid offices in courthouses, and this website now offer fast and convenient options for legal aid help and information.

This page is your resource for information on LAOs ongoing improvements.

Questions or concerns? Please contact Kristian Justesen in our Communications and Public Affairs Department.


Communications and media releases

The Next Steps in the Transformation of Legal Aid Ontario
Message from LAO President and CEO Bob Ward
Sent out to all staff on Thursday, November 5th, 2009


More efficient and effective options for legal aid in Toronto
By streamlining processes and increasing front-line client services LAO is making legal aid help and information more easily available for low-income Ontarians in Toronto.


Legal Aid Ontario transforms services in Etobicoke
Legal Aid Ontario is transforming how it delivers its services across the province, including in Etobicoke.


Legal Aid Ontario transforms services with new family law centre
LAO is also improving criminal and immigration services to meet the needs of the North York community.


LAO increases access points for residents in Leeds-Grenville and Lanark counties
Legal Aid Ontario (LAO) is changing how it delivers its services in Leeds-Grenville and Lanark counties.


Legal Aid Ontario transforming services in Sarnia, Chatham and Windsor
Legal Aid Ontario (LAO) is transforming the way it delivers services to the communities in Sarnia-Lambton, Chatham-Kent and Windsor-Essex.


Legal Aid Ontario - Transforming client service delivery in North York
Legal Aid Ontario (LAO) is transforming the way it delivers legal aid services in North York through innovation and technology.


Legal Aid Ontario Transforms Client Services in Parry Sound and Bracebridge/Muskoka
Legal Aid Ontario (LAO) is moving more quickly on its ongoing initiative of streamlining processes, reducing infrastructure costs, making greater use of technology and widening access points for clients.


Consultation with Ontarios community legal clinics

Legal Aid Ontario is talking to legal clinics across the province on how to improve poverty law services.
read more


Media Enquiries

Media Enquiries
LAO answers media enquiries about changes to legal aid services.


Backgrounders and other information

Legal Aid Ontario: Transforming Client Service Delivery
LAO is transforming the way it delivers legal aid services, with the goal of streamlining processes, reducig infrastructure costs, making greater use of technology and widening access points for clients.


Legal Aid Ontario: Transforming the Way we Deliver Client Services
Legal Aid Ontario (LAO) has been working with staff, stakeholders and the Ministry of the Attorney General for several years to modernize all aspects of legal aid, improve client services, provide value for taxpayers and support Ontarios justice system reforms.


Ministry of the Attorney General Advisory Groups

As announced October 8, 2009, five advisory groups were convened to improve the legal aid system, and give advice to the Attorney General. A MAG initiative, the groups looked at how the provinces $150 million investment can support vulnerable Ontarians, and help drive significant justice reforms.

More information on these groups is available on the Transforming LAO Advisory Group page.