Longer than usual wait times for LAO's call centre

Wednesday, March 14, 2018

Recently, people calling Legal Aid Ontario have been waiting longer than usual to get a hold of someone to either discuss their file or to apply for legal aid.

We are aware of this and we apologize.

Over the next several months, we will be working on the staffing issue, which has led to the longer than normal wait times.

For now, we ask for your patience. If you are calling us, you will be experiencing longer than normal call wait times and you may be asked to call back to receive service.

Again, we apologize for the inconvenience and are working as quickly as possible towards resolving this issue.

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