Legal Aid Ontario is on track to ensure accessibility to all services

Wednesday, September 18, 2013

Legal Aid Ontario (LAO) is on schedule to meet the goals and timelines of the Accessibility for Ontarians with Disabilities Act – to make Ontario accessible for people with disabilities by 2025.

LAO’s ongoing accessibility initiatives, developed with the Ministry of the Attorney General and its associated divisions, will fully comply with, and whenever possible, exceed the requirements of the legislation. They will also ensure respect and dignity for all its stakeholders.

Current activities to meet the accessibility needs of LAO’s clients and staff include:

  • Mandatory accessibility training for all LAO staff and managers
  • Working to comply with building accessibility requirements at all LAO locations, including new buildings and those that require renovations
  • Provision of accessible technology to clients and employees, including accessible web access, phone services, and computer accessories
  • Due consideration to accessibility needs during purchase order processes (procurement)
  • Putting all materials into accessible formats (large font, Braille, audio, etc.)
  • Meeting the requirements of the internationally endorsed Web Content Accessibility Guidelines (WCAG) 2.0
  • Putting in place comprehensive feedback mechanisms to find out whether people are satisfied with our services, and if not, how we can improve.


For questions or further information, please contact:

Kristian Justesen
Director, Communications and Stakeholder Relations Group
Phone: 416-979-2352, ext.4782
Email: and/or