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Q&A for certificate waiting list

Posted on: Monday, November 23/09


How do I view and access the certificates for which I have been assigned?

Lawyers can access and view certificates that they have been assigned by doing the following:

  • Select the Online Acknowledgement link from the Legal Aid Online homepage
  • Enter the client number and certificate number or click on Certificates Awaiting Acknowledgement
  • Select a certificate number
  • Select Retrieve/Confirm Client Name
  • Confirm the declaration at the bottom of the page
  • Submit the certificate information

Please click here for a step by step demonstration (Quicktime video)


How do I opt for email notification?

Lawyers can choose to receive updates by email by following the same procedures as with certificate amendments and authorizations. Please remember you must have a portal ID for Legal Aid Online, a valid updated email address in your contact information and the communication preference indicated (link to demo).


How do I opt for text messaging (SMS)?

From the Review Personal Information link:

  • Select To receive LAO email/SMS notification, please select this link
  • Click on Edit
  • Insert your SMS number on the address page
  • Select the SMS option

Can I choose to opt for email notification and text messaging?

Yes, lawyers can choose either one or both options.


Will I be able to see certificates that I have been assigned even if I choose not to opt for either the email or text message notification?

Yes. Lawyers will be able to see all certificates they have been assigned regardless of their choice to be notified by email or text message.


When will I receive notification of the certificates that I have been assigned?

Lawyers who have chosen the email or SMS (text message) notification options will be alerted as soon as the area office assigns them a certificate.


Can I see or access certificates that are assigned to other lawyers?

No. Lawyers can only see and access certificates that have been assigned to them.


When will this feature be available?

Lawyers will be able to view certificates they have been assigned online from Nov. 23


Who do I contact if I need help or more information about this?

Lawyers can contact the Lawyer Service Centre for further information and assistance. Representatives are available from 8:00 a.m. to 5:00 p.m. weekdays.

Telephone: 416-979-9934
Toll free: 1-866-979-9934
Fax: 416-979-7326