Information for lawyers

Legal Aid Online

Information for Lawyers

The Lawyer Service Centre is a resource offered by Legal Aid Ontario to support lawyers using Legal Aid Online.

The Lawyer Service Centre will provide assistance for:

  • Support accessing and using Legal Aid Online
  • Account requests and inquiries
  • Contact information and updates
  • Tier level change requests
  • Tariff and billing information
  • Solicitor banking changes

The Lawyer Service Centre can help you reset your password, navigate you through submitting an account and track your issues to make sure they are resolved quickly.

Hours of operation:

Lawyer Service Centre representatives are available Monday to Friday from 8:00 a.m. to 5:00 p.m.

Lawyer Service Centre commitment:

The Lawyer Service Centre is committed to providing the highest-level customer service to lawyers and legal office staff using Legal Aid Online. To respond to your needs, we commit to the following quality standards:

  • Voicemail messages will be returned as quickly as possible;
  • If your request requires additional research, we will call you back to provide an estimated resolution time;
  • Updates on Legal Aid Online availability will be provided, whenever possible, in the message centre on the login page.

Contact information:

Legal Aid Ontario
Lawyer Service Centre
40 Dundas Street West, Suite 200
Toronto, On
M5G 2H1

Telephone: (416) 979-9934
Toll free: 1-866-979-9934
Fax: (416) 979-7326

Please note: when calling from the Greater Toronto Area, you must dial (416)979-9934. The 1-866 number does not accept local calls.


Contact LSC

Legal Aid Ontario
Lawyer Service Centre
40 Dundas Street West, Suite 200
Toronto, On
M5G 2H1

Telephone: (416) 979-9934
Toll free: 1-866-979-9934
Fax: (416) 979-7326