Getting legal help
LAO policies on French language services
Legal Aid Ontario (LAO)’s provincial office, departments that serve clients, and offices serving one of Ontario’s 25 designated areas, as well as community legal clincis and all other partners LAO contracts with to provide services on its behalf, are required to provide services in French equal in quality to the services provided in English.
In addition, all services available from LAO must be readily available in French. These services may be provided in person, by telephone, through technology and information systems, or in writing.
Legal Aid Ontario adheres to the principle of the active offer. It is not the public's responsibility to request the services. The provincial office, departments that serve clients, and offices serving a designated area must provide an active offer of services showing French-speaking customers that services in French are readily available.
The public should be made aware of the availability of services in French through signs, bilingual telephone greetings, website information and French-speaking staff in strategic locations. All materials provided to the public must also be provided in French.