Getting legal help




The complaints process


Legal Aid Ontario has created diagrams to show you the steps required to file and resolve a complaint.


Complaints process: Overview

See all three stages in one diagram.

Complaints process: Overview

See all three stages in one diagram.

Print the overview of the complaints process.


Complaints Process: Overview


Complaints process: Stage 1

The initial complaint, about a service provided by Legal Aid Ontario, a legal clinic, or a service provider (lawyer).

Complaints process: Stage 1


The initial complaint, about a service provided by Legal Aid Ontario, a legal clinics, or a service provider (lawyer).

Print the first stage of the complaints process.


Complaints Process: Stage 1


Complaints process: Stage 2

If the complaint is not resolved at the first stage, it is usually sent to the Complaints Department.

Complaints process: Stage 2


If the complaint is not resolved at the first stage, it is usually sent to the Complaints Department.

Print the second stage of the complaints process.


Complaints Process: Stage 2


Complaints process: Stage 3

If the Complaints Department cannot resolve the issue, the complaint is sent to General Counsel.

Complaints process: Stage 3


If the Complaints Department cannot resolve the issue, the complaint is sent to General Counsel.

Print the third stage of the complaints process.


Complaints Process: Stage 3