Getting legal help
Complaint and appeals process
The complaints process
Legal Aid Ontario has created diagrams to show you the steps required to file and resolve a complaint.
Complaints process: Overview
Complaints process: Overview
Complaints process: Stage 1
Complaints process: Stage 1
The initial complaint, about a service provided by Legal Aid Ontario, a legal clinics, or a service provider (lawyer).
Print the first stage of the complaints process.
Complaints process: Stage 2
Complaints process: Stage 2
If the complaint is not resolved at the first stage, it is usually sent to the Complaints Department.
Print the second stage of the complaints process.
Complaints process: Stage 3
If the Complaints Department cannot resolve the issue, the complaint is sent to General Counsel.
Complaints process: Stage 3
If the Complaints Department cannot resolve the issue, the complaint is sent to General Counsel.
Print the third stage of the complaints process.
