Refuugee Law Office

RLO Strategic Plan: 2014-2017

The RLO Strategic Plan provides a road map for success with a focus on increasing our impact nationally and globally, enhancing client services and strengthening accountability through effective governance and performance measurement.


Our vision

Protection & dignity for all
Excellence and innovation in refugee law services. Dignity and protection through access to justice.


Our mission

Full realization of refugee rights
To promote the full realization of the rights of refugees in Canada through the provision of high quality, sustainable legal services to persons in need, and through law reform, legal representation, education, and support to service providers and agencies


Our values

Leadership
Learning
Equality
Adaptability
Dedication
Equity
Respect
Success
High-quality
Integrity
People



Increase impact by

  • strategic test case litigation
  • building an international presence as a leader in refugee law
  • driving law reform
  • building capacity through outreach and education

Enhance client services by

  • providing highest quality representation
  • striving for excellence and optimal performance
  • attracting and retaining the most talented and knowledegable staff
  • measuring client satisfaction

Strengthen accountability by

  • measuring our performance
  • building organizational capacity through a comprehensive training program
  • improving work-life balance with better technology, tools and efficient business processes

Questions

If you have any questions or require further information please contact:

Jawad A. Kassab - LLB, MDiv, MBA
Executive Lead, Refugee Services Transformation
Legal Aid Ontario
Telephone (416) 979-1446 x4705
Fax (416) 979-2948
Email: kassabJa@lao.on.ca